Independent Contractor - Engagement and Customer Service Partner in Anguilla

Identity Digital Inc. is seeking an independent contractor to support the Government of Anguilla, .ai registrars, and Anguillians in operating and engaging with the .ai country code top-level domain. The role serves as the primary on-island operational resource, managing stakeholder communications, supporting public relations activities, preparing technical documentation, and contributing to reporting and service continuity.

Responsibilities:

• Serve as the primary operational point of contact for the GOA .ai team and coordinate with Identity Digital’s Customer Support and/or Technical Support Manager as necessary to complete deliverables
• Manage all written and verbal inquiries from GOA, .ai registrars, and local Anguillian registrants
• Provide weekly status reports to (or ad-hoc) the GOA team to report on TLD progress, registry health, and project milestones
• Provide on-the-ground support to Identity Digital’s PR and Communication specialists. Required as needed to ensure that escalations are handled timely and appropriately
• Draft, review, and coordinate communications between Identity Digital, GOA, and external stakeholders
• Deliver technical demonstrations and presentations to external stakeholders (in-person or via web conferencing). Responsible for the preparation of the presentations
• Develop and maintain business and technical requirement documents to satisfy GOA and RSP objectives
• Prepare a variety of materials (e.g., reports, memos, letters, procedures, manuals, etc.) to document activities, provide written references, and convey information within deadlines and ensure accuracy. Review in advance with management to answer questions and incorporate feedback as needed
• Participate in incident post-mortems and technical reviews to ensure service continuity

Requirements:

• A minimum of 3 years in technical/customer support, ideally within the DNS or Domain Registry industry
• Bachelor's degree in a relevant field (e.g., Information Technology, Business, Communications, Public Administration) or equivalent professional experience
• High-level verbal and written communication skills with a focus on detail-oriented technical competence
• The Contractor shall demonstrate a track record of meeting project deadlines and maintaining stakeholder relationships
• The Contractor must be legally authorized to work in Anguilla and have all permits, licenses, and authorizations necessary to function as a contractor
• Proven experience navigating Anguillian government agencies or ministries