Transcription Project Manager

Planet Depos is seeking a Transcription Project Manager to coordinate and manage transcription jobs through multiple stages. The role involves assigning work, communicating with reporters, transcribers, vendors, and clients, tracking deadlines, maintaining records, quality-checking transcripts, and improving transcription workflows.

Responsibilities:

• Receive and review audio/files from digital reporters and resources
• Assign transcription and scoping assignments to resource and vendors. Coordinate, manage, and track statuses as needed
• Communicate with resources regarding audio/transcript status and other client requests
• Provide feedback on job submissions
• Monitor department inbox to promptly respond to client questions and other requests
• Handle transcription-related phone calls
• Coordinate deliverables with other Operations departments
• Guide clients through the client-provided audio transcription request process, including providing cost estimates
• Maintain up-to-date information in databases and job boards
• Quality-check, format, and finalize transcripts as needed
• Provide suggestions on how to improve transcription workflow, policies and procedures through process improvements and/or utilization of technology
• Other duties as assigned

Requirements:

• Bachelor's degree and/or a minimum of three years' experience in an office or customer-service setting or a combination of education and industry experience required
• Must have superb written and verbal communication skills and experience with Microsoft Office products
• Strong attention to detail and excellent customer service skills
• Analytical and problem-solving skills, decision-making skills and good judgment
• Must be able to work in a professional and confidential environment
• Transcription experience preferred