Sales Operations Business Analyst

Avalara is an AI-first tax technology company that provides cloud compliance solutions. The GTM Program Lead oversees the design, development, and implementation of large-scale learning programs for New Business Sales, aligning instructional content with measurable business and learning outcomes. The role coordinates instructional designers, manages program development, evaluates effectiveness, and integrates AI to improve efficiency.

Responsibilities:

• Develop and manage the structure of large-scale training programs (NEO and beyond) ensuring alignment with organizational strategies and desired outcomes
• Define program-level objectives and outcomes, ensuring clear alignment with business needs
• Partner with instructional designers to provide program frameworks and guidance for course development
• Ensure all courses within a program align with the overarching learning outcomes and program goals
• Collaborate on the sequencing of courses and content to create logical, learner-friendly pathways
• Act as the program owner, coordinating development timelines, deliverables, and resources across the team
• Provide feedback and support to instructional designers to ensure adherence to program vision and standards
• Apply backwards design principles to align program structure with measurable outcomes
• Develop evaluation strategies to assess program effectiveness and impact, leveraging data and feedback to make improvements
• Ensure programs deliver measurable results that support both learner success and organizational goals
• Monitor industry trends and best practices to incorporate innovative approaches into program development
• Regularly review and refine program structures to ensure relevance and effectiveness
• Identifies ways to integrate AI into improving development of program, automation of learner movement through program, and other areas identified where AI would have meaningful impact
• Uses Glean, ChatGPT, builds Bots or Agents to further refine and create efficiency and precision in role responsibilities

Requirements:

• Bachelor's degree in Curriculum Development, Instructional Design, Education, Business or a related field
• 5+ years of experience in curriculum program development, education, instructional design, or learning & development
• Proven experience designing and managing large-scale learning programs
• Strong familiarity with outcome-based instructional design approaches, such as backwards design
• Expertise in instructional design frameworks (e.g., ADDIE, SAM) and learning taxonomies (e.g., Bloom's Taxonomy)
• Strong project management skills, with the ability to oversee multiple program components
• Proficiency with eLearning technologies, LMS platforms, and collaborative tools
• Experience working in a corporate or enterprise learning environment
• Knowledge of emerging trends in learning technology, microlearning, or adaptive learning
• You'll bring experience using AI and AI-related technologies, ready to thrive here
• You'll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers
• You'll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too