Solutions Engineer – National Security, Dock Subject Matter Expert

Skydio is a leading U.S. drone company specializing in autonomous flight through artificial intelligence, hardware, and software. The company is seeking a customer-facing Solutions Engineer to serve as the Dock subject matter expert for Federal and Defense customers, leading technical validation, demonstrations, deployments, and troubleshooting across cloud and on-premise environments. The role also supports accreditation, customer onboarding, training, and coordination with Product and Engineering teams.

Responsibilities:

• Partner with Sales and Customer Success to win technical validation and define deployment success criteria, and serve as the Dock subject matter expert for autonomous systems operating in cloud and on-premise environments
• Lead demonstrations, proofs of concept, and field trials, including hands-on dock installation, configuration, operation, and troubleshooting, and ensure systems are installed, tested, and delivering value as agreed
• Design, deploy, and troubleshoot compliant cloud, on-premise, WiFi, cellular, and IP networking architectures, and build scalable deployment processes for dock installations on secure government networks
• Work the accreditation and compliance path these customers require: ATO processes, impact levels for cloud hosting, secure data handling, NDAA compliance, and Blue UAS Cleared List status
• Act as the customer's technical representative internally, coordinating with Product, Engineering, and Sales to resolve issues, and quantify product feedback into prioritized, defensible requirements
• Support customer onboarding, training, and early operational use to drive long-term adoption and expansion, and support executive briefings and customer reviews as required

Requirements:

• 3+ years supporting cloud-connected or on-premise hardware and software systems
• Strong hands-on experience with WiFi, cellular, and IP networking, including troubleshooting connectivity issues, and familiarity with compliant cloud environments, on-premise deployments, and secure data handling
• Experience installing, configuring, testing, and maintaining hardware systems in customer environments, and familiarity with Linux-based systems and mechanical or robotic platforms
• Familiarity with government acquisition processes and the delivery of complex technical systems under contract
• Proven ability to implement new technology and coordinate with technical teams to deliver on customer schedules
• Strong written and verbal communication, with comfort presenting to customers and internal stakeholders
• Active FAA Part 107 Certificate
• Active Secret or Top Secret security clearance, or the ability to obtain one
• This role supports products our government customers and is subject to a government contract that requires Skydio to limit this position to candidates with U.S. Citizenship
• However, at this time, Skydio does not offer employment-based visa or permanent residency sponsorship for this role
• Basic scripting or software integration experience, and working knowledge of REST APIs and customer integrations
• Experience with commercial or government autonomous aircraft systems
• Cloud or infrastructure certifications, or a degree in computer science, engineering, or a related technical field
• Experience bridging operators and engineers, with credibility in both field deployments and technical discussions