Technical Project Manager Workforce Management- Chesapeake, VA- Open for C2C

Required Skills

• 8+ years of Technical Project/Program Management experience.

• Strong Workforce Management (WFM) experience.

• Experience with WFM platforms such as NICE, Verint, UKG/Kronos, Calabrio, or Genesys.

• Strong Agile/Scrum and SDLC experience.

• Understanding of APIs, integrations, databases, and data flows.

• Experience with Jira, Azure DevOps, or similar project management tools.

• Strong stakeholder management and communication skills.

• Experience with WFM analytics, reporting, and capacity planning is preferred.