Experience: 10+ Years
Role: Infor Technical Project Manager - Payroll & Workforce Management
Primary Skills: Infor WFM, UKG Payroll, Payroll Technology, Workforce Management, Technical Project Management
We are looking for an experienced Infor Technical Project Manager - Payroll & Workforce Management to lead the technical strategy, delivery, production support, architecture, and operational governance of enterprise payroll and workforce management applications.
The ideal candidate will have strong hands-on experience with Infor WFM and/or UKG Payroll, combined with expertise in payroll processing, integrations, production support, technical architecture, vendor management, and project delivery.
This role requires a hands-on technology leader who can move between strategic planning, technical troubleshooting, architecture decisions, stakeholder management, and team leadership.
Own the technical health, reliability, support model, and roadmap for payroll and workforce management applications.
Provide technical leadership for Infor WFM and UKG Payroll environments.
Define payroll technology strategy, architecture simplification, investment priorities, and modernization initiatives.
Manage technology budgets, Agile funding, vendor contracts, SLAs, and delivery commitments.
Identify opportunities for automation, monitoring, reporting, self-service, and AI-enabled improvements.
Lead technical triage and resolution of critical payroll, workforce management, integration, data, configuration, access, calculation, timekeeping, and financial posting issues.
Drive incidents from initial diagnosis through containment, resolution, validation, RCA, and preventive action.
Perform or direct:
Application and integration log analysis
Data validation and comparison
Configuration analysis
Interface/file investigation
Schedule and batch-job analysis
Security/access analysis
Controlled testing and validation
Lead critical payroll-cycle incidents, releases, cutovers, go-lives, and stabilization activities.
Ensure workarounds are properly assessed, documented, controlled, and replaced by permanent solutions.
Own and review technical solution architecture across payroll and workforce management platforms.
Design and govern integrations between payroll applications and enterprise systems such as:
Workday
SAP Finance
Banking systems
Tax platforms
Time & Attendance systems
HR/Finance applications
Ensure data flows, interfaces, APIs, file transfers, security, schedules, and downstream dependencies are well understood and documented.
Challenge unnecessary customization, weak controls, unsupported handoffs, and non-scalable solutions.
Drive architecture simplification, modernization, reliability, and maintainability.
Demonstrate strong understanding of end-to-end payroll processing, including:
Hours-to-Gross
Gross-to-Net
Payroll calculations
Timekeeping
Payroll interfaces
Financial posting
Payroll controls
Payroll reconciliation
Support complex U.S. and Canadian payroll environments.
Understand payroll compliance, tax requirements, SOX controls, audit requirements, information security, and data privacy.
Experience supporting union and non-union payroll environments is preferred.
Lead payroll technology implementations, enhancements, migrations, releases, and transformation projects.
Establish delivery plans, milestones, dependencies, risks, resources, and contingency plans.
Apply appropriate Agile/Scrum, ITIL, and project management practices.
Ensure solutions are properly tested, documented, approved, and production-ready.
Manage competing operational and project priorities based on business impact and payroll-cycle criticality.
Lead and mentor technical leads, payroll technology professionals, contractors, managed service providers, and vendors.
Establish clear expectations around ownership, responsiveness, troubleshooting, documentation, and delivery quality.
Develop support playbooks, diagnostic checklists, escalation procedures, runbooks, and knowledge articles.
Manage vendor performance, SLAs, Statements of Work, escalations, and technical deliverables.
Ensure vendors supplement internal capability rather than replace internal technical ownership.
Partner with:
Payroll Operations
HR/HRIT
Finance
Global Finance Operations
Information Security
Audit
Integration teams
Business stakeholders
Provide clear executive-level communication on application health, critical incidents, project status, risks, dependencies, decisions, and remediation plans.
Communicate effectively across both technical and business audiences.
10+ years of progressive experience in payroll systems, HRIS, workforce management, payroll technology, or enterprise applications.
Strong hands-on experience with Infor WFM and/or UKG Payroll.
Strong understanding of end-to-end payroll processing and workforce management.
Proven experience leading complex production incidents and root cause analysis.
Strong experience with application configuration, integrations, interfaces, APIs, file transfers, data validation, testing, and releases.
Experience with SQL and reporting/data analysis.
Experience with payroll integrations involving HR, Finance, Banking, Tax, and Time & Attendance systems.
Experience managing technical teams, contractors, MSPs, and vendors.
Experience managing technology budgets, vendor contracts, SLAs, and delivery commitments.
Strong technical project management and stakeholder management experience.
Excellent communication, problem-solving, and leadership skills.
Bachelor's degree in Computer Science, Information Technology, Information Systems, Business, HR, Finance, Accounting, or related discipline, or equivalent experience.
