Senior Design Program Manager II

Instacart is transforming the grocery industry by making eating well effortless and delivering essential grocery services. The Senior Design Program Manager II will drive operational excellence and end-to-end execution across the Design organization, including AI-enabled workflows, design systems, tooling, vendor management, and cross-functional programs.

Responsibilities:

• Drive end-to-end delivery of complex, multi-quarter design initiatives across Design, Product, Engineering, Marketing, Legal, Business Development and other cross-functional teams. Enable seamless cross-functional collaboration and predictable program outcomes
• Build and deploy AI-enabled workflows that automate program management tasks—status reporting, resource tracking, documentation synthesis, and stakeholder communication. Champion AI fluency in Design to accelerate design-first thinking and increase operational efficiency
• Own strategic vendor relationships and contract management for design tooling (Figma, prototyping, asset management, collaboration platforms). Negotiate contracts, optimize licensing spend, and ensure infrastructure scales with growth. Manage contractor/agency relationships and partner with Finance, Legal, and IT on compliance and cost efficiency
• Champion team health through capacity planning, roadmapping, and resource allocation. Build operational metrics and tooling integrations that create seamless workflows across platforms
• Partner with the Instacart Design System (IDS) team to align programs with system evolution and component adoption. Drive governance programs that scale IDS across product teams. Act as strategic partner to Product, Engineering, Marketing, Legal, and Operations. Translate design strategy into executable programs with clear visibility into progress and outcomes. Facilitate planning cycles and milestone reviews where design intersects with product roadmaps
• Apply design thinking and product sense to program design—understanding user needs, designing operational experiences, and iterating based on feedback. Build systems that empower designers and product managers to do their best work while balancing flexibility with consistency, creative exploration with scalable patterns, and craft excellence with business impact

Requirements:

• 6+ years in program management and design operations within design or product organizations, with deep experience driving operational excellence and culture for design and product teams
• Strong product sense and design craft sensibility, with well-developed methods and tools for driving fluid programs forward into the market
• Experience with all stages of the product development lifecycle, launching products end-to-end
• Technical fluency to collaborate with design system and engineering teams—understanding system architecture, component APIs, design-to-code workflows, and technical constraints
• Proven track record driving complex, cross-functional programs from 0→1 and scaling operational systems in fast-paced environments
• AI fluency: Experience leveraging AI tools (LLMs, automation platforms) to drive efficiency and scale programs
• Vendor/contract management experience: negotiating software contracts, managing relationships, optimizing spend, ensuring compliance
• Deep knowledge of design and program management tooling ecosystems (Figma, Linear, Jira, Dovetail, asset management, prototyping tools)
• Ability to drive organizational change and influence cross-functional partners—bringing clarity to complexity
• Excellent communication and stakeholder management skills; comfortable presenting to executive leadership
• Design systems expertise: building/scaling systems, managing component libraries, defining tokens, driving adoption programs
• Experience building AI-powered workflows for creative operations or design tooling integrations
• Success translating leadership vision into actionable roadmaps and operating models
• Experience in hybrid/embedded team models with deep cross-functional partnership
• Comfort balancing hands-on execution with strategic oversight
• Track record using data and storytelling to influence leadership and secure buy-in for operational investments