Senior Product Manager

Axonify is an AI-powered frontline enablement platform that helps organizations close the gap between learning and execution. The Senior Product Manager will own the strategy for a key area of its enterprise SaaS platform, translating customer research and insights into roadmaps and delivering AI-powered, customer-focused solutions. The role partners with cross-functional teams to drive product adoption, retention, revenue, growth, and continuous product improvement.

Responsibilities:

• Drive customer and user research (qualitative + quantitative), define buyer personas, use cases, user workflows, and deeply understand the job your customer needs to do and the key unmet needs that unlock value
• Translate research and insights into prioritized product roadmap, requirements, user stories, release plans, and success metrics (KPIs)
• Deliver solutions that span multiple interconnected product areas, ensuring they integrate cleanly with shared systems and administrative frameworks while respecting established platform boundaries
• Partner cross-functionally with engineering, design/UX, QA, marketing, sales, operations, and support teams to deliver high-quality and high-impact features, coordinate product lifecycle changes, and orchestrate go-to-market launches
• AI-powered features and tools across the full lifecycle - from research and ideation to prototypes, development integrations, and customer feedback systems that enhance creativity, speed, and decision quality
• Customer-facing AI experiences with well-designed prompts, human-in-the-loop workflows, quality evaluation, and safeguards for reliability and control
• Ensure internal teams (sales, marketing, enablement) are enabled to sell and support your product
• Monitor product performance post-launch (usage metrics, adoption, retention, feedback), run experiments, iterate on features
• Contribute to product excellence through peer collaboration, shared discovery, and informal mentorship as needed
• Skillfully manage continuous customer & user input, navigate trade-offs, and ensure transparent alignment across the entire organization

Requirements:

• 5–7 years of experience in product management or related roles within a SaaS or enterprise technology environment
• Proven ability to translate complex business and user problems into clear, actionable product strategies
• Strong technical fluency - able to reason about data, system interactions, and implementation tradeoffs in partnership with engineering, without owning underlying platform architecture
• Experience leveraging product research and analytics to inform decisions, understand customer behavior, and track opportunities
• Practical understanding of modern AI-enabled workflows and how AI can be applied throughout the product lifecycle to enhance creativity, speed, and decision-making
• Excellent communication and collaboration skills — with the ability to influence across teams and levels of the organization
• Exceptional organizational skills; proven success managing multiple priorities in a fast-moving environment
• Empathy, emotional intelligence, and a team-first mindset
• Candidates outside these locations are also encouraged to apply if they are based in the Eastern Time Zone and authorized to work in Canada or the United States
• Experience building products for frontline employees is strongly preferred, particularly within frontline enablement or adjacent retail technology areas such as point-of-sale, merchandising, planogram, inventory, or warehouse management solutions
• A bachelor's degree in business, engineering, or a related field is strongly preferred
• Familiarity with Agile and Scrum methodologies and product management tools is strongly preferred
• Previous experience managing or mentoring junior product managers or product teams is strongly preferred