Lead Digital/Technical Product Manager - P&C Digital Commerce

USAA is a financial services company serving military members and their families. The Lead Digital/Technical Product Manager will own digital commerce products and experiences for property and casualty acquisition, driving strategy, innovation, customer journey optimization, and measurable growth. The role will lead cross-functional collaboration across marketing, technology, design, analytics, and distribution while advancing AI-enabled digital experiences.

Responsibilities:

• Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance
• Leads team and stakeholders to envision, define, and translate Digital or Technology product and experience opportunities (customer 'needs' and 'wants' as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy
• Shepherds highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.)
• Drives, quantifies, and defends Digital and Technology product and experience investments through Business Case artifacts and hypotheses, communicating the value proposition of Digital or Technology products and experiences
• Continuously leverages expert data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs; shares best practices with team members
• Guides team to generate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements; follows through to ensure applicable improvements are implemented
• Sets the standard for preparing compelling presentations, and other forms of communication to communicate complex concepts to a diverse audience, including senior leadership, and facilitates Digital or Technology product definition, concept and collaboration sessions to coordinate discovery, development, delivery, and validation activities, as well as to mitigate risks and dependencies
• Conducts internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products
• Actively manages ambiguity, influences others to bring in 'big picture' thinking and drives clarity, solutions, and execution plan among team and stakeholders
• Maintains and applies expert knowledge of the business, technology, UX, and relevant experiences and processes and an expert understanding of Product Management
• Consistently provides guidance and mentoring to team members and acts as an escalation point and ensures issues are resolved
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Requirements:

• Bachelor's degree; OR 4 years of relevant education and/or experience
• 8 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing
• Comprehensive knowledge of Technology/Digital products and emerging technology platforms, applications data analysis and research techniques and standards
• Proven track record to effectively develop, influence, present and communicate highly complex business, digital, or technology concepts to cross-functional teams, non-technical users and senior leadership
• Proven experience contributing to digital commerce, digital acquisition, or customer conversion initiatives for consumer-facing digital experiences
• Demonstrated success in improving digital conversion, revenue, customer acquisition, or engagement through product and experience optimization
• Deep understanding of digital sales funnels, customer journey optimization, and conversion rate optimization (CRO)
• Demonstrated ability to translate customer needs, analytics, and business priorities into scalable product capabilities
• Significant experience partnering with UX, UI, content strategy, and research teams
• Experience contributing to customer journey mapping and service design initiatives across digital and assisted channels
• Strong understanding of modern web platforms, digital architecture, APIs, and customer-facing technologies
• Experience defining product KPIs and using data to inform investments and measure success
• Interest and experience in AI-enabled customer experiences, conversational interfaces, personalization, recommendation engines, and emerging agentic AI capabilities
• Excellent communication and storytelling skills, with the ability to articulate ideas clearly to various stakeholders
• Strong strategic thinking, balanced with a focus on execution and delivering measurable business outcomes
• Exceptional ability to collaborate with and influence Marketing, Product, Technology, Design, Analytics, and Operations without direct authority
• US military experience gained through military service or gained as a military spouse / domestic partner
• USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.)
• Experience in digital commerce or digital product management within insurance, financial services, retail, travel, telecommunications, healthcare, or other large-scale consumer digital businesses is highly preferred