Microsoft Dynamics 365 Supply Chain Management Optimization & Customer Outcome Senior Consultant

Crowe is a professional services firm providing audit, tax, advisory, and consulting services. The company is seeking a Senior Consultant to lead post-go-live optimization and continuous improvement for Microsoft Dynamics 365 Supply Chain Management, assessing live environments, improving supply chain processes, and translating business pain points into enhancement roadmaps. The role also involves identifying AI automation opportunities, expanding client relationships, contributing to optimization methodologies, and mentoring team members.

Responsibilities:

• Assess live D365 Supply Chain Management environments — Inventory Management, Procurement and Sourcing, Sales and Marketing, Product Information Management, and Warehouse Management — to identify underused capability, configuration drift, and gaps between designed process and actual usage
• Optimize advanced SCM capabilities already in production, including Master Planning, Asset Management, Transportation Management, and Quality Management, to close performance and adoption gaps
• Advise clients on supply chain process improvements — inventory optimization, demand planning, procurement, and warehouse efficiencies — with a focus on realizing more tangible value from what's already implemented
• Gather and analyze ongoing business pain points and translate them into a prioritized enhancement roadmap, functional designs, and system configuration changes
• Distinguish "fix it" issues from "improve it" opportunities, and route each to the right team and cadence
• Identify opportunities to apply agentic AI and Copilot-driven automation to supply chain processes — reducing manual effort and freeing supply chain teams for higher-value work
• Identify opportunities to expand client relationships and grow the practice's optimization and managed services offering
• Contribute to Crowe's optimization methodologies, accelerators, and best practices; mentor team members; and help grow our post-go-live offering

Requirements:

• Bachelor's degree
• 3+ years of hands-on D365 Supply Chain Management experience, including meaningful time supporting or optimizing live production environments — not solely net-new implementations
• Proven track record identifying and closing the gap between a system's designed capability and how it's actually being used — root-causing adoption issues, not just resolving tickets
• Strong experience with core D365 SCM modules, including Inventory Management, Procurement and Sourcing, Sales and Marketing, and Warehouse Management, and how they perform under real-world production conditions
• Strong understanding of supply chain processes, including procurement, inventory, manufacturing, distribution, and logistics
• Ability to lead enhancement and optimization roadmaps, translate business pain points into scoped, sequenced improvements, and guide teams through execution
• Excellent communication skills with experience engaging C-suite and director-level stakeholders — including the harder conversation of explaining why "just add a feature" isn't always the right fix
• Demonstrated ability to manage a rolling backlog, produce high-quality work products, and lead engagements with minimal oversight
• Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate; APICS/ASCM certification (CPIM, CSCP) a plus
• Experience in manufacturing, distribution, or other asset-driven industries
• Experience with advanced SCM modules such as Master Planning, Production Control, Asset Management, Transportation Management, or Quality Management
• Experience with complementary ISV solutions within the D365 ecosystem, including how they're affected by platform updates over time
• Experience designing or implementing agentic AI or Copilot-based workflows for finance or back-office processes
• Prior consulting experience within a professional services environment, ideally including managed services, AMS, or post-go-live support