Sr. Staff Design Program Manager, Core Business Workflows

ServiceNow is an AI platform company that helps organizations connect data, workflows, and intelligent experiences. The Sr. Staff Design Program Manager will partner with design leadership to drive organizational alignment, executive planning, cross-functional product development programs, and scalable UX processes. The role also oversees program communication, resourcing transparency, risk identification, and organizational effectiveness initiatives.

Responsibilities:

• Serve as a strategic partner to the Design VP and their leadership team, driving team communications, operating cadences, and actionable plans that improve alignment, execution, and organizational effectiveness
• Drive executive-level planning and organizational alignment by identifying risks, surfacing opportunities, shaping narratives, and enabling informed decision-making across design and cross-functional leadership teams
• Lead organizational initiatives that improve clarity, alignment, and effectiveness across teams, ensuring the design organization can scale successfully through growth, transformation, and changing business priorities
• Lead cross-functional product development programs from strategy through delivery, applying a strong understanding of the product development lifecycle while advocating for Design and UX priorities, quality, and impact
• Operates with a high-degree of autonomy, seeks to address long-standing organizational opportunities, and effects change within our Experience Team and our cross-functional partner orgs. To address organizational opportunities, you’ll define an end-to-end plan, engage with executive stakeholders, drive root cause analysis, implement solutions and monitor effectiveness
• You’ll implement scalable processes or solutions to effectively plan and manage multiple UX projects to meet our objectives
• Contribute to the development of the program management function. Share back successful practices, frameworks, tools, and lessons learned that have worked in your Program
• Identify connections and reconcile possible collisions between different product offerings, features, and platforms
• Ensure transparency, alignment and clear communication of program status and overall resourcing across the portfolio to key product development stakeholders

Requirements:

• BA/BS degree or higher in Business Management, Computer Information Systems (CIS), Management Information Systems (MIS), Operations and Information Management (OIM) or other equivalent combination of education and experience
• Experience working on and managing large projects or programs with cross-functional teams
• Deliver solutions and strategies while mitigating or removing obstacles
• Experience utilizing software to keep projects organized, track metrics, and report on progress
• 10+ years of project/program management experience in mid/large size companies, ideally on a product design or experience team
• Leads challenging, innovative and productive conversations to solve critical challenges in both strategic and tactical circumstances
• Models change agent behavior by coaching others to solicit buy-in, promote and communicate new scalable solutions to improve execution processes across our organization and beyond
• Educates cross-functional peers about their discipline and advocates for its value
• Actively shares knowledge and expertise with others to ensure diversity and inclusion with the goal of elevating colleagues, teams, and community of practice