Sr. Product Manager- Processing

Arcadia is an AI-powered energy intelligence platform that helps businesses manage utility bills, procure energy, and advance sustainability at enterprise scale. The Senior Product Manager will own the Processing roadmap, improve bill data normalization and validation, and transform labor-intensive legacy workflows through AI, agentic automation, and modern tooling. The role also connects processing improvements to service labor optimization, margins, pricing, payments, retention, and cross-functional execution.

Responsibilities:

• Own the roadmap for normalizing and validating raw bill data delivered by Plug into clean, structured payables, partnering with the data platform team on upstream data-quality feedback loops
• Partner with Operations leadership overseeing tariff analysts, manual bill entry, and credential handling teams to map today's most labor-intensive workflows, quantify their cost and error rates, and prioritize which to automate first
• Define and drive adoption of AI-powered extraction, document processing, and agentic automation across a legacy, service-heavy ecosystem — reducing dependence on manual review while holding or improving accuracy
• Own the roadmap for provider-specific tolerancing rules and exception-handling logic that shrink the volume of bills routed to manual review
• Build the business case connecting automation investment to cost-per-bill-processed improvement and translate margin gains into more competitive list pricing and packaging for go-to-market
• Plan and sequence the migration of processing workflows off legacy and acquired systems onto modern, automation-first tooling — without disrupting live customer operations
• Ensure Processing reliably generates clean payables that feed Payments— every downstream payment depends on the quality of Processing's output
• Identify and close data quality gaps and processing errors before they become churn events
• Maintain a prioritized, initiative-aligned roadmap with clear epics, due dates, and OKR traceability; represent Processing in cross-functional planning with Commercial, Operations, and R&D

Requirements:

• Proven experience owning products where the “system” includes both software and a human service operation — comfortable being accountable for a service delivery model, not just a software roadmap
• Track record of redesigning labor-intensive, service-heavy workflows (manual data entry, exception queues, offshore/BPO operations) into automated or AI-assisted processes, with measurable cost-per-unit improvement
• Hands-on experience shipping AI-powered document processing, extraction, or agentic automation features into production
• Experience modernizing or migrating workflows off legacy or acquired systems while maintaining operational continuity for live customers
• Comfortable building business cases that connect automation and unit economics to gross margin and go-to-market pricing decisions
• Experience with document/data extraction, validation logic, or high-volume back-office and transaction processing (utility billing or invoice processing a plus)
• 6+ years of product management experience, including experience managing products with an embedded service or operations component
• Please note that we are unable to offer visa sponsorship for this position at this time
• Experience integrating or modernizing service operations gained through M&A (e.g., legacy platforms, outsourced processing vendors)
• Background in utility billing, invoice processing, or high-volume transaction environments