Project Manager - Customer Onboarding

EnergyCAP, LLC is an industry-leading software company focused on energy and sustainability management. The Project Manager will lead customer onboarding, implementation, and expansion projects from kickoff through handoff to Customer Success, managing scope, schedules, budgets, risks, configurations, training, and stakeholder communication while accelerating customer value through AI-forward project execution.

Responsibilities:

• Take extreme ownership of assigned onboarding and implementation projects, managing them from kickoff through a smooth transition to the Customer Success team
• Manage multiple projects of varying complexity simultaneously, following O&I methodology to control scope, schedule, and budget
• Identify and apply methods to accelerate project timelines so customers realize value from EnergyCAP as quickly as possible
• Delegate and coordinate work across project engineers and enrollment specialists to keep implementations moving and on track
• Identify and work to meet each customer's defined Keys to Success and specified outcomes for their project
• Configure EnergyCAP software and set up customer databases as defined in the Statement of Work for assigned projects
• Proactively identify, assess, document, and mitigate risks to successful project completion
• Conduct regular project status meetings — including agendas and minutes — and manage ongoing communication on work completed, work remaining, and risk mitigation plans
• Effectively influence internal and external project team members, in person and remote, to keep projects moving toward shared goals
• Provide online training to customers, plus occasional onsite training
• Administer ‘mini’ premium success projects for existing customers — such as additional training or hourly support — as they expand their use of EnergyCAP
• Support strategic O&I initiatives as assigned

Requirements:

• Bachelor's degree in Business Administration, Computer Science, Information Technology, Engineering, or related field
• 1–2 years of project management experience
• Experience implementing enterprise software and/or energy-related projects
• Demonstrated experience building and using AI tools to improve efficiency and accelerate project execution
• Comfort using basic Microsoft Excel functionality and formulas
• Strong customer-facing experience, with the ability to influence and build trust with both internal and external stakeholders
• Adaptable, organized, and self-motivated — a self-starter who pushes projects forward independently and as part of a collaborative team
• ideally at a software company or in an energy/sustainability-related environment