Client Manager - Site Design

Olsson is an engineering and design firm that develops solutions to improve the world around us. The Client Manager serves as the primary contact for key clients, manages client service and satisfaction, leads growth and cross-selling efforts, and coordinates project execution and client concerns for the Site Design group.

Responsibilities:

• Manages a key client account within the team or across multiple teams by serving as the main point of contact and working closely with project managers to lead project execution plans
• Develops a deep understanding of the client's business, as well as the industry, to present growth strategies, identify new opportunities, and cross-sell services to the client
• Creates communication plans unique to the client to ensure communication needs are satisfied by providing regular updates and reports to the client on the status of their projects
• May focus on a specific client targeted for growth opportunities for the team by executing a growth plan for the client and cross-selling services
• Leads efforts, in conjunction with the team leader and/or group leader(s), to secure repeat client work by focusing on exceptional client service
• Manages client expectations and negotiates outcomes
• Coordinates with internal leaders to address client concerns or conflicts and takes client feedback into consideration when making decisions

Requirements:

• Working collaboratively with others
• Having ownership in the work you do
• Using your talents to positively affect communities
• Strong communication skills
• Ability to contribute and work well on a team
• A minimum of eight years of client experience with increasing responsibility
• Bachelor's degree in engineering or a related area is preferred