Role: Project Manager Retail / Omnichannel

***** NO H1B *****

Location: [Columbus, OH (Hybrid)]
Employment Type: Contract

Job Summary

We are seeking an experienced Project Manager with strong Retail and/or Omnichannel experience to lead complex technology and business transformation initiatives. The ideal candidate will have a proven track record of managing end-to-end projects across retail, digital commerce, customer experience, and omnichannel platforms.

The Project Manager will work closely with business stakeholders, product teams, technology teams, vendors, and cross-functional groups to ensure projects are delivered on time, within budget, and according to business and technical requirements.

Key Responsibilities

Lead projects from initiation through planning, execution, implementation, and closure.
Manage large-scale Retail and/or Omnichannel transformation projects.
Develop project plans, timelines, milestones, dependencies, resource plans, and delivery schedules.
Partner with business stakeholders, Product Owners, Engineering, QA, Architecture, Data, and Operations teams.
Manage multiple workstreams and coordinate cross-functional teams across business and technology.
Track project scope, schedule, budget, risks, issues, dependencies, and overall delivery status.
Identify project risks and develop mitigation and contingency plans.
Facilitate project governance meetings, steering committee meetings, status reviews, and stakeholder communications.
Provide regular executive-level project status reports and dashboards.
Manage third-party vendors, implementation partners, and external technology teams when required.
Ensure project deliverables meet business requirements, quality standards, and compliance expectations.
oordinate UAT, integration testing, deployment, production readiness, and post-production support.
Manage change requests, scope changes, priorities, and impacts to project timelines and budget.
Ensure effective communication between technical and non-technical stakeholders.
Drive issue resolution and escalate critical blockers appropriately.
Establish and maintain project documentation, RAID logs, action items, and decision logs.
Support Agile/Scrum ceremonies including sprint planning, backlog refinement, stand-ups, reviews, and retrospectives where applicable.
Ensure successful transition of projects into operational support.

Retail / Omnichannel Experience

Candidates should have experience with one or more of the following:

Retail technology transformation
Omnichannel commerce
E-commerce and digital commerce platforms
Web and mobile customer experiences
Store/POS technology
Order Management Systems (OMS)
Inventory and fulfillment systems
Buy Online, Pick Up In Store (BOPIS)
Buy Online, Return In Store (BORIS)
Click-and-collect
Order orchestration
Customer 360 / customer experience platforms
Product/catalog management
Pricing and promotions
Loyalty and personalization
Payment and checkout solutions
CRM and marketing platforms
Supply chain and fulfillment integrations
Retail data and analytics initiatives
Integration between physical stores and digital channels

Required Qualifications

8+ years of experience in Project Management / Program Management.
Strong experience managing Retail and/or Omnichannel projects.
Proven experience delivering complex technology projects involving multiple teams and stakeholders.
Strong understanding of SDLC and project delivery methodologies.
Experience with Agile, Scrum, Waterfall, or hybrid delivery methodologies.
Strong knowledge of project planning, risk management, dependency management, and stakeholder management.
Excellent communication, presentation, and leadership skills.
Experience working with distributed and cross-functional teams.
Strong problem-solving and decision-making abilities.
Experience with project management tools such as Jira, Confluence, MS Project, Azure DevOps, or similar.
Ability to manage competing priorities in a fast-paced environment.

Preferred Qualifications

PMP, PMI-ACP, CSM, SAFe, or similar certification.
Experience with large-scale digital transformation or commerce modernization initiatives.
Experience working with cloud-based platforms such as AWS, Azure, or Google Cloud Platform.
Understanding of APIs, microservices, integrations, data platforms, and modern application architectures.
Experience managing vendor and third-party relationships.
Experience in enterprise retail, consumer products, e-commerce, or digital businesses.

Key Skills

Soft Skills

Strong leadership and ownership mindset
Excellent verbal and written communication
Strong stakeholder management and influencing skills
Ability to work effectively with technical and business teams
Strong organizational and multitasking abilities
Ability to manage ambiguity and changing priorities
Excellent analytical and problem-solving skills

Project Manager Retail OR Omnichannel

Key skills

About this role