Project Manager, EBP Operations

Empower Community Care is a family of mission-driven organizations delivering evidence-based behavioral health, child welfare, and community care programs and services. The Project Manager will lead infrastructure development, cross-functional planning, operational integration, process improvement, automation, and product and resource development within the evidence-based practice division while partnering with executives and functional teams.

Responsibilities:

• Collaborate with organizational leaders to translate strategic priorities into structured, actionable operational plans. Provide regular progress updates, risk assessments, and recommendations to leadership to support decision-making, and help leadership teams think through sequencing and trade-offs as plans evolve
• Develop and manage project plans, timelines, milestones, and dependencies for cross-functional initiatives, partnering closely with Clinical, Finance, Marketing, and other functional teams to keep plans aligned and moving. Proactively identify risks and roadblocks, build mitigation plans, and keep initiatives moving through to completion. This includes managing organizational transitions such as leadership successions or role realignments, coordinating the handoff of responsibilities and redistribution of work across teams so nothing falls through the cracks
• Lead the consolidation of fragmented workflows — such as contract management, customer billing, deliverable tracking, and internal workforce resource planning — into single, coordinated structures. Convert existing practices into clear, repeatable, documented processes and define clear ownership and scalable operational structure in areas where responsibilities overlap and accountability is unclear
• Project manage the development of new products and resources within Empower’s clinical models — such as new curricula, training materials, or program resources — coordinating across Clinical, Technology, and other stakeholders from concept through launch
• Define success metrics and KPIs for key initiatives, and build and maintain status reports and dashboards that keep stakeholders and leadership aligned on progress, risks, and outcomes
• Support budget tracking, resource allocation, and vendor or contract coordination across initiatives, partnering with Finance to ensure operational plans remain financially sustainable
• Serve as a utility resource for general process improvement and automation across the division, supporting Empower’s broader move toward integrated, One Empower operations

Requirements:

• Approximately 3–4 years in a behavioral health / human services operations role, or comparable experience in project or program management, including experience building project plans, tracking budgets, and managing risk
• Working proficiency with automation and AI-enabled tools, and demonstrated ability to apply them to streamline processes, reporting, and daily operational work
• Strong organizational, planning, and process-documentation skills; comfort working across ambiguous, cross-functional initiatives; budget and financial-model literacy; clear written and verbal communication with both internal teams and external partners, including experience presenting to senior leadership and executives
• Able to work independently in a remote environment while managing multiple concurrent priorities and shifting between hands-on execution, higher-level process design, and executive-facing strategic planning
• PMP certification, or equivalent project management training/methodology experience (e.g., Agile, Waterfall, or hybrid approaches)
• Familiarity with evidence-based practice models (e.g., FFT, MST, BSFT) is a plus, but not required