Data Analyst / Business Analyst - Health and Human Services

S2Tech is an IT consulting company providing technical and business services for Health and Human Services-related projects. The Data Analyst / Business Analyst will analyze and improve business processes, gather requirements, develop reports and dashboards, support IT development and testing, and create training materials for an Illinois HFS engagement.

Responsibilities:

• Process Analysis and Improvement: Understand current business processes, build process flows, and identify and define areas for improvement. Evaluate new processes based on data analysis
• Requirements Gathering: Collaborate with stakeholders to gather and document business requirements, ensuring they are clearly understood and communicated. Work with management to prioritize business and information needs
• Analysis and Documentation: Create business requirements, functional specifications, and process maps. Coordinate with business units to ensure compliance with regulations and standards
• Data Analysis and Reporting: Acquire data from primary and secondary sources, organize and analyze it, and identify trends and patterns in complex data sets. Build and maintain reports and dashboards in Power BI and other reporting tools, and present findings so that non-technical audiences can understand them
• Data Quality: Review data from existing data sets to identify areas of concern, and to filter and clean data and to locate and correct problems
• IT Development Support: Work with IT and business teams following established IT development practices to design and implement solutions that meet business needs. Determine solutions for technical problems
• Testing and Validation: Develop and execute test plans to ensure IT solutions meet business requirements. Coordinate user acceptance testing (UAT) and address any issues that arise
• Training Development: Build training modules in PowerPoint that teach the business processes, along with supporting job aids and materials as needed. Keep training content current as processes change
• Stakeholder Communication: Facilitate meetings, presentations, and workshops with business and IT stakeholders. Explain complex ideas verbally and in writing in a way that common viewers can understand
• Collaboration and Work Management: Use SharePoint, SharePoint Lists, and Teams to organize and track work. Organize and manage complex work efforts and contribute to the team
• Continuous Improvement: Stay current with industry trends and best practices. Proactively identify opportunities for process improvement and recommend solutions

Requirements:

• Bachelor's degree in information technology, Computer Science, Business Administration, or a related field
• 5-10 years of combined experience as a Data Analyst and as a Business Analyst
• Strong knowledge of and experience with reporting tools such as Business Objects and SQL
• Experience with reporting tools such as Power BI and the ability to present findings
• Ability to identify, analyze, and interpret trends or patterns in complex data sets
• Technical expertise with data models, database design and development, and data mining techniques
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate large amounts of information with attention to detail and accuracy
• Ability to filter and clean data and to locate and correct code problems
• Experience building training modules in PowerPoint for business processes
• Proficiency with SharePoint, SharePoint Lists, and Teams
• Practical experience with the Microsoft tools suite (Word, Excel, Outlook, Teams, SharePoint, PowerPoint)
• Experience working in a State Government office with Health and Human Services data
• Proven experience as both a Data Analyst and a Business Analyst, including requirements gathering
• Ability to understand current business processes, build process flows, and identify areas of improvement
• Experience with IT development practices, including software development lifecycle (SDLC) and agile methodologies
• Certified Business Analysis Professional (CBAP) or equivalent certification
• Microsoft Power BI Data Analyst certification