Senior Manager, CFC CRM Product Manager

Pfizer is a pharmaceutical company seeking a Senior Manager, CFC CRM Product Manager. This role owns the end-to-end success of the global CRM platform supporting customer-facing commercial, sales, KAM, access, and medical colleagues, while shaping a next-generation AI-enabled CRM experience. The position will lead roadmap development, stakeholder collaboration, solution delivery, vendor management, and business impact measurement.

Responsibilities:

• Contribute to a CFC CRM roadmap illustrating planned technology enhancements to create business impact well aligned to market business objectives
• Owns outcomes, not just plans — relentlessly focused on what actually moves the needle for users and creates real impact for the business, and willing to course correct when stakeholder signals suggest a different path
• Forge strong relationships with key stakeholders to understand CFC needs and translate them into technology enhancement opportunities
• Lead customer/market-facing solution demonstrations adapted for sales/medical/KAM personas that position the platform benefits and drive a demo-led approach to requirements gathering and solution definition
• Willingness to learn the product/platform capabilities inside-out and do basic configuration to test new features and prepare for demos
• Lead a process to quantify business impact of enhancement opportunities and drive enhancement prioritization
• Experienced working in a fast-paced environment that ships fast, iterates, and uses constant experimentation to shape product
• Partner closely with UX/Design, delivery and operations teams to drive concepting, planning, build and deployment of new features
• Write product requirements and user stories and participate in agile ceremonies to prioritize the backlog and deliver work
• Devise an approach to measure and report out business impact of technology enhancements
• Plan and support the functional/business side of the CFC tooling universe by providing clear requirements for business needs throughout, participating in UAT, training and communications as required
• Manage relationships with vendors to ensure their technologies evolve with Pfizer’s needs. Maintain strong knowledge of Life Sciences CFC CRM-related offerings, drive build/buy decisions and partner closely with digital to evaluate technology
• Operate with a mindset of standardization, consolidation and global scalability across the CFC technology tooling universe
• Support privacy, digital, legal, regulatory and compliance teams in setting and deploying data standards, policies and procedures

Requirements:

• Bachelor's degree required
• 5+ years in a product manager role owning a commercial product sold to external customers or businesses
• 5+ years in a product manager role at a B2B or B2C technology/SaaS company, with a product culture grounded in owning a product end-to-end from strategy through delivery
• Navigating consumer privacy and / or healthcare data landscape at scale
• Integrating sales and marketing technology and customer journeys across channels
• Deep understanding and passion for sales and marketing challenges
• Ability to forge strong relationships with engineering partners
• Experience evaluating product decisions strategically and making prioritization tradeoffs, leveraging large datasets to make data driven product decisions while collaborating with multiple stakeholders and cross functional teams
• Excellent interpersonal skills and mastery of working in a matrixed environment
• Self-motivated with demonstrated ability to execute with speed and high quality
• Demonstrated business acumen strong analytical skills and mindset
• Role model for the Pfizer values (Courage, Excellence, Equity, Joy)
• Experience in leading complex, large scale business projects and initiatives, identifying risks and removing roadblocks to enable teams to achieve successful delivery
• Strong writing, presentation and influencing skills
• Ability to thrive under pressure, take accountability and to meet deadlines
• Discretion and trustworthiness in dealing with confidential information
• Candidates must be authorized to be employed in the U.S. by any employer
• U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future
• This position requires permanent work authorization in the United States
• Master's preferred
• Master's degree
• Experience working for a product company that sells to Life Sciences or an adjacent industry (e.g. Hospitals/Health Systems, Payers/Insurers, Med Devices, Diagnostics, Consumer Health, Health Tech, EHR Vendors, Health Care Information Technology, Wearables..etc)
• Experience with Veeva, Life Sciences Cloud or OCE
• Experience with Salesforce
• Product experience in a high growth start-up
• Experience working on global programs
• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact