Customer Service Representative - Laboratory Billing

Sentara Health is hiring a Customer Service Representative for its billing and client services department in the consolidated laboratory. The role handles telephone inquiries from members and patients, resolving eligibility, prescription benefit, claim payment, billing, payment plan, payment inquiry, and scheduling issues.

Responsibilities:

• A customer service representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients
• Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling

Requirements:

• High School education
• Customer Service
• Data Entry
• Medical Terminology
• Epic Beaker