Product Management Manager - Bank (Retention Strategy)

USAA is a financial services organization serving the military community and their families. The Product Management Manager – Bank supports member retention strategies by developing product, pricing, and sales recommendations, analyzing performance data, and improving banking products. The role also coordinates product communications, training, market research, compliance, and risk management activities.

Responsibilities:

• Contributes to the development of the product vision, strategy, and roadmap aligned to Bank priorities and member needs
• Interprets performance results to inform product or sales forecast and planning
• Acts as product SME on features and services and collaborates with business partners to provide recommendations
• Analyzes and evaluates product performance to recommend product enhancements and leads efforts to expand or change existing product features
• Partners with operations, phone, and digital teams to provide training and education on products and services, including new offerings and enhancements to existing features
• Conducts research on external market trends/design changes, financials, member information and/or transaction data for assigned products
• Provides support in developing, editing, and distributing product communications
• Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed, implemented and managed in compliance with all applicable laws and regulations
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Requirements:

• Bachelor's degree in Business, Marketing, Supply Chain, or Statistics; OR 4 years of relevant education and/or experience
• 6 years of relevant industry experience in Actuary, Underwriting, Marketing, Sales and Service, Finance/Accounting Operations or Financial or military Services
• 2 years of product management, or similar strategic or data management experience (similar experience includes direct support in managing product performance)
• Experience leveraging data visualization tools and providing requirements to data teams (i.e., Tableau)
• Experience creating product briefings and presenting to executive leadership
• Experienced in market research to create product roadmap, make product decisions and iterate rapidly
• Knowledge of applicable Banking-industry laws, regulations, risk, and compliance requirements
• USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.)
• Experience with customer/member retention strategies. Ideally in a financial services industry
• Demonstrated experience pulling data and creating reporting to inform strategy and product recommendations
• Experience working cross functionally across multiple teams and lines of business (Bank, P&C, Life)
• Experience leading organizational change initiatives and building stakeholder buy-in for new approaches, processes, or solutions
• US military experience gained through military service or gained as a military spouse / domestic partner