Project Manager (SaaS Implementations)

Bullhorn is focused on creating an incredible customer experience through high-quality products and services. The Project Manager leads complex SaaS implementation projects across the full customer engagement lifecycle, managing scope, schedules, budgets, risks, resources, governance, and stakeholder expectations. The role also partners with customers and cross-functional teams to ensure successful delivery and mentors junior project managers or implementation specialists.

Responsibilities:

• Owning the Project Lifecycle: Lead the planning, execution, and closure of multiple, concurrent, large-scale client software implementation projects, establishing the necessary governance and structure where none exists
• Proactively Drive Clarity and Order: Quickly assess and gain command over complex, ambiguous, and high-risk projects, translating chaos into defined, manageable, and executable project plans
• Ultimate Accountability: Serve as the single point of accountability for project status and success. Naturally take ownership of problems and aggressively drive solutions to resolution
• Rigorous Risk and Scope Management: Proactively identify, track, and mitigate project risks, dependencies, and issues. Firmly manage scope creep and hold both internal and client stakeholders accountable to agreed-upon project plans, timelines, and deliverables
• Executive-Level Communication: Manage client and vendor relationships, acting as the primary point of contact for project status, expectations, and issue resolution with executive and C-level stakeholders
• Financial and Resource Control: Oversee project budgets, tracking hours and expenses to ensure financial targets are met and providing accurate, predictable and insightful forecasting and reporting
• Methodology Adherence: Apply project management best practices and actively contribute to the development, improvement and standardization of Bullhorn's PMO processes
• Mentoring and provide guidance to junior project managers or implementation specialists on best practices and project governance

Requirements:

• Have 3+ years of progressive experience managing complex, external client-facing software implementation projects, with a significant focus on ERP, HCM, CRM, or large-scale SaaS solutions with billable utilization targets
• A proven track record of successfully delivering projects that have a high level of complexity and ambiguity, demonstrating the ability to rapidly impose structure and governance
• An expertise in defining and managing project scope, schedules, and budgets for large enterprise clients
• A mastery of various project management methodologies (e.g., Waterfall, Scrum, Hybrid) and knowing when to apply each to achieve stability
• A solid understanding of the end-to-end implementation lifecycle, including requirements gathering, configuration, data migration, integration, testing (UAT), and go-live
• Have a proficiency with modern project management tools (e.g., Jira, Asana, SmartSheet) and resource management systems
• PMP, CSM, or equivalent is highly preferred