Business Analyst, Finance & Billing

Brightspeed provides fast, reliable internet connections and customer experiences across the Midwest and South. The Business Analyst, Finance & Billing bridges Finance and Technology by translating business strategy into system-enabled solutions, defining requirements, optimizing financial and billing processes, and supporting testing, delivery, and post-deployment validation.

Responsibilities:

• Partner with Finance leaders to understand business objectives and translate them into clear, measurable business and functional requirements
• Lead the end-to-end requirements lifecycle, including stakeholder interviews, workshops, documentation, and validation across Finance, Billing, and Revenue functions
• Develop and maintain business requirements documents, process flows, and functional specifications to support IT design and development
• Ensure alignment between Finance business needs and enterprise platforms, including SAP S/4HANA, BRIM, ARIBA, RAR, billing systems, and analytics platforms
• Identify process gaps and recommend automation, system enhancements, and workflow improvements to increase efficiency, accuracy, and control
• Partner with Product Owners and Platform teams to translate requirements into user stories, acceptance criteria, and prioritized backlogs in Jira or similar tools
• Participate in sprint planning, backlog grooming, testing cycles, and release readiness to ensure solutions are delivered on time and meet business expectations
• Support development and testing teams by clarifying requirements, validating solutions, and assisting with defect triage and resolution
• Serve as the primary Finance liaison for technology initiatives, ensuring transparency, alignment, and timely decision-making
• Communicate project status, risks, dependencies, and outcomes to Finance and IT stakeholders through governance forums and project updates
• Develop test scenarios and lead or support User Acceptance Testing (UAT) to validate solutions before deployment
• Validate post-deployment results, ensuring adoption, performance, and business outcomes meet expectations

Requirements:

• Bachelor's degree in Information Systems, Accounting, Finance, Business Administration, or a related field required
• 5–10 years of experience as a Business Analyst, Systems Analyst, or similar role in a technology-enabled business environment
• 5–10 years of experience supporting financial systems, billing platforms, or enterprise technology implementations
• Experience leading business requirements, functional specifications, testing cycles, and release readiness across multiple systems
• Experience working in Agile/Scrum delivery environments
• Strong analytical and problem-solving skills with the ability to translate complex business needs into system-based solutions
• Advanced stakeholder management and communication skills, including the ability to work across Finance, IT, and business leadership
• Proficiency with Agile and Waterfall delivery methodologies
• Experience using tools such as Jira, Confluence, Zephyr, QTest, Smartsheet, or similar project and testing platforms
• Strong documentation, organization, and process design capabilities
• Ability to drive continuous improvement and challenge existing processes constructively
• Excellent written and verbal communication skills
• Experience with SAP S/4HANA, BRIM, RAR, ARIBA, billing platforms, and revenue or cash applications
• Experience with data analytics, reporting, and customer lifecycle systems (e.g., Looker, Power BI, SQL)
• Experience in telecommunications, subscription-based, or high-volume billing environments
• PMP, ScrumMaster, or similar project management or Agile certification