Technical Account Manager, Product Delivery (PAR Retail)

PAR Technology provides restaurant technology solutions, including software and hardware that support seamless customer experiences and business growth. The Technical Account Manager, Product Delivery will serve as Scrum Product Owner for a digital platform with mobile applications, managing requirements, roadmaps, backlogs, and delivery. The role partners with engineering, UX/design, QA, DevOps, product managers, clients, and internal stakeholders to deliver product features and maintain production applications.

Responsibilities:

• Work hand-in-hand with PAR clients, designers, and engineering to define product technical requirements and build delivery plans, including resourcing breakdowns, release burndowns, and more
• Be accountable for project results, schedule, and deliverables
• Represent the product roadmap while acting as the Scrum Product Owner in PAR’s agile design and engineering process, including roadmap and backlog management, sprint planning, standups, sprint demos, retrospectives, and more
• Manage product documentation and requirements using Confluence and Jira to ensure docs and tickets have clear acceptance criteria, are up to date, and aligned to the outcomes under your management
• Be accountable for preparing your team for status presentations, review meetings, and UAT sessions
• Prepare effective written correspondence and present information to client and internal stakeholders
• Provide consistent and comprehensive status updates and reports on project status

Requirements:

• 4+ years of project/account management or product owner experience, especially with iOS/Android mobile apps
• Experience managing and working with clients
• Experience with agile (Scrum/Kanban) development methodologies
• Excellent presentation and interpersonal communication skills
• Strong negotiation, organizational, and facilitation skills
• Detail-oriented self-starter who can stay on track and pursue solutions without supervision
• Ability to work under pressure, meet deadlines, and handle multiple projects simultaneously
• Passion for digital products and mobile technologies