Healthcare Customer Service Collections Self Pay

Cognizant is seeking a Healthcare Customer Service Collections – Self-Pay professional to assist hospital clients’ customers with outstanding balance accounts. The role involves arranging debt repayment, providing exceptional customer service, maintaining accurate account information, handling disputes, and supporting inbound and outbound calls while following HIPAA and TCPA guidelines.

Responsibilities:

• Handle inbound calls as a representative of the hospital to arrange debt repayment based on the patient's financial situation and client repayment guidelines, using credit card, check, or obtained insurance. Record all updates and acquired information on accounts
• Understand and utilize HIPAA and TCPA guidelines during each call
• Ensure all required statements have been sent for accounts handled and request statements as necessary
• Properly manage patient disputes by obtaining all pertinent information, noting the dispute on the account, and escalating to a supervisor as necessary
• Assist in making outbound calls when required
• Perform other activities and responsibilities as assigned

Requirements:

• High school diploma or GED
• Minimum one year collections experience in healthcare working with patients
• Minimum one year experience with Software Epic
• Associate's degree
• Two years of related experience
• Self-pay collections in healthcare