Remote Customer Service Representative

Afni, Inc. is hiring Customer Service & Solutions Advisors to support customers of a leading telecommunications provider. The role focuses on resolving account, billing, service, device, and technical concerns, recommending appropriate products and services, retaining customers, and meeting customer experience and performance goals in a remote environment.

Responsibilities:

• Listen, ask questions, and uncover what customers really need
• Research and resolve account, billing, service, device, and technical concerns
• Troubleshoot issues requiring additional support
• Recommend and sell products, services, upgrades, or additional lines based on customer needs
• Confidently handle frustrated or challenging customers
• Help retain customers by finding solutions that address their concerns
• Navigate multiple systems and resources to resolve customer concerns
• Work toward established customer experience and performance goals

Requirements:

• You must live in Georgia to be eligible for this position
• Enjoy helping people and solving problems
• Communicate confidently and professionally
• Think critically and ask good questions
• Are comfortable recommending and selling products and services
• Are motivated by goals and results
• Can remain professional during challenging conversations
• Are comfortable with technology and learning new systems including Ai assisted tools
• Are dependable and open to coaching and feedback
• Six months of customer service experience
• Must be 18 years of age
• Must have GED or High School Diploma
• Must be legally permitted to work in the United States
• Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
• 25Mbps Download/10Mbps Upload
• Ping Rate – Less than 100 ms
• A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours
• Ability to be on webcam during working hours
• Experience in customer service, retail, hospitality, technical support, telecommunications, or other customer-facing roles can provide valuable transferable skills
• Previous call center experience is helpful but not required