Onsite Print Administrator

Job Title: Onsite Print Administrator

Location: Akron, OH

Duration: Contract - 24 months

Pay Range: $26.42/hr $34.58/hr (W2)

Job ID: 410756

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Field Technical Support Consultant III to join our team. The ideal candidate will have experience in fleet device support, systems monitoring, break/fix, and customer service and a proven ability to resolve incidents, maintain device uptime, and execute change activities.

Responsibilities:

• Monitor systems to detect performance issues and resolve technical problems on assigned hardware, software, and applications using established protocols.


• Identify incident trends, escalate incidents within set timeframes, and follow documented procedures.


• Conduct routine installations and configurations, assemble and integrate systems and products per standards.


• Respond to service, product, technical, and customer-relations inquiries to ensure customer satisfaction.


• Execute approved scripted change management activities while adhering to incident, change, and problem management processes.


• Maintain daily production goals and meet or exceed contract-required response times.


• Align work with strategy, collaborate to improve operations, and support process standardization.


• Protect data confidentiality and support business processes with sound judgment.


• Complete process-oriented assignments, share technical information, and support department plans with minimal supervision.

OSA Level II (Expert) Device Fleet Support:

• Manage consumable inventory and ensure required accessories are available for each device and site.


• Replace toner, consumables, and paper. Clear paper jams.


• Assist end users with device functionality and collect usage pages as needed.


• Proactively troubleshoot and diagnose break/fix events on a best-effort basis.


• Swap devices with spares and manage onsite spare inventory.


• Create and submit support tickets via HP or customer tools and systems.


• Perform maintenance as required or directed by the CDM.


• Use web-based software for proactive fleet monitoring and identify and resolve non-reporting devices.


• Coordinate with HP or third-party suppliers regarding equipment or software status and oversee third-party service agreements.


• Execute IMACDs for the fleet and perform limited to basic break/fix for HP devices with NMU and limited parts, with Field and Channel support as needed.


• Apply knowledge of NT/Unix/MS platforms to resolve fleet issues.


• Liaise with and support HP Account and Support teams.

Required Skills & Qualifications:

• Experience with device fleet support, systems monitoring, and ticketing tools.


• Ability to perform installations, configurations, IMACDs, and basic to limited break/fix for HP devices.


• Working knowledge of NT/Unix/MS platforms.


• Strong customer service and communication skills with trend identification and escalation discipline.


• Organizational skills to manage consumables, spares, and vendor coordination.


• Experience level: 2-5 years in maintenance, quality, or a related field.

Preferred Skills:

• Experience with HP device ecosystems and web-based fleet monitoring tools.


• Familiarity with ITIL-aligned incident, change, and problem processes.

Education & Experience:

• High School Diploma, GED, Higher Secondary, or commensurate experience or demonstrated competence.


• 2-5 years of related work experience preferred.

Work Conditions:

• Work On Site Required. Client Interface Required. Business Casual dress code. No overtime required.


• Primary site: 341 White Pond Drive, Akron, OH 44320, US.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.


• Opportunities for growth with global clients.


• A supportive, inclusive culture that values innovation and people.


• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.

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