Senior Product Manager, NetSuite Order-to-Cash

SolarWinds provides simple, powerful, and secure solutions that help customers accelerate business transformation. The Senior Product Manager will own and modernize the NetSuite Order-to-Cash platform, optimizing processes across order management, billing, invoicing, revenue recognition, and collections while leading roadmap planning, stakeholder engagement, implementations, testing, and user enablement.

Responsibilities:

• Own and manage the end-to-end Order-to-Cash product lifecycle within NetSuite, including roadmap, enhancements, and continuous improvement
• Serve as the primary subject matter expert for Order-to-Cash processes, covering order management, billing, invoicing, revenue recognition, and collections
• Define, document, and optimize Order-to-Cash business processes to support Finance, Accounting, and Revenue Operations teams
• Partner with Finance and Accounting to ensure accurate, efficient billing and revenue recognition, reducing manual effort and financial close times
• Own and manage the NetSuite Order-to-Cash technology stack lifecycle, maintaining a minimum four-quarter rolling roadmap of business capabilities
• Collaborate with functional leadership and stakeholders to align priorities and sequencing across NetSuite ERP, SuiteBilling, and Advanced Revenue Management (ARM)
• Provide strategic guidance on process design and technology footprint for internal finance and business teams, with hands-on involvement in implementations
• Meet with business leaders, decision makers, systems owners, and end users to define business requirements and system goals
• Facilitate structured discovery sessions to understand problem statements, assess business impact, and capture detailed requirements
• Manage project and enhancement prioritization with business teams and set clear expectations on deliverables and timelines
• Lead, deliver, and support NetSuite ERP projects related to the Order-to-Cash and billing areas
• Develop functional and high-level technical design documents for new business requirements and deliver specifications to the IT offshore delivery team
• Work closely with offshore NetSuite development teams to define and implement solutions within sprint delivery cycles
• Implement new business processes and improve existing ones, ensuring industry best practices are followed
• Interact with cross-functional IT teams to align requirements and understand upstream system impacts, including integrations with CRM and CPQ platforms
• Support business users in completing User Acceptance Testing (UAT) and drive timely delivery of system enhancements
• Document business process flows and requirements aligned with the sprint/agile process
• Establish and maintain scalable processes that uphold best practices across the technology organization
• Provide end-user training as needed on NetSuite Order-to-Cash and related platform capabilities

Requirements:

• 10+ years of IT experience across the full software development lifecycle: analysis, design, development, testing, implementation, and documentation
• 5+ years of hands-on experience with NetSuite ERP, including configuration, administration, and process design
• 3+ years of hands-on experience with Order-to-Cash processes - order management, billing/invoicing, revenue recognition, and collections
• Demonstrated experience delivering Order-to-Cash solutions in complex, multi-entity or subscription-billing environments
• Strong knowledge of downstream financial processes including revenue recognition (ASC 606), accounts receivable, and financial close
• Deep understanding of Order-to-Cash concepts: pricing and billing rules, revenue schedules, approval workflows, invoice generation, and collections management
• Excellent leadership and project delivery skills with a proven track record of managing cross-functional initiatives
• Strong communication skills - able to engage both technical teams and non-technical business stakeholders effectively
• Ability to prioritize and execute in a high-pressure, fast-paced environment while maintaining attention to detail
• Flexible and adaptable in learning new technologies and evolving business requirements
• Highly self-motivated, self-directed, and a collaborative team player
• Bachelor's degree (4-year) in a technical or business field required
• NetSuite certifications (SuiteFoundation, Administrator) strongly preferred