Appraisal Project Manager (58025)

U.S. Forensic, an ATS Family of Companies business, provides forensic evaluations, reporting, expert witness testimony, and related technical services. The Insurance Property Appraiser Project Manager serves as a liaison between the appraisal team and clients by managing assignments, cycle times, client communications, field appraisers, file documentation, and service level agreements.

Responsibilities:

• Enter and verify new assignments and proactively manage projects, including cycle times
• Maintain detailed documentation and update file statuses regularly
• Communicate project status with clients and provide proactive updates
• Assign, manage, and monitor field appraisal teams
• Collaborate with the Quality Assurance team to ensure a high-caliber end product
• Provide exceptional customer service via phone and email, assess client needs, and deliver appropriate solutions
• Maintain consistent communication with field teams
• Answer incoming calls and respond to emails in a timely, professional manner
• Review appraisal reports for accuracy, completeness, and compliance with industry standards and regulations
• Process invoices in accordance with contractual requirements and maintain proper documentation
• Provide feedback on operational issues and inefficiencies to support process improvements
• Assist with additional duties as needed

Requirements:

• High school diploma or GED
• Familiarity with Xactimate and Xactanalysis
• Strong organizational, documentation, and communication skills
• Ability to remain calm, focused, and effective in a fast-paced environment
• Highly detail-oriented with a commitment to accurate, thorough file documentation
• Ability to collaborate and share job management responsibilities within a team environment
• Growth mindset with a willingness to suggest improvements and foster open communication
• Proficient in Microsoft Office, web browsers, and PDF tools, with the ability to quickly learn internal systems
• A "U.S. Person" includes (a) U.S. citizens or nationals; (b) U.S. lawful permanent residents (i.e., "green card" holders); (c) persons granted refugee status; or (d) persons granted asylum in the United States
• Insurance claims experience