Martech Specialist, AI Deployment

Monzo is a financial services company focused on making money work for everyone through digital banking products. The Martech Specialist will lead AI deployment across marketing, including managing a content scaling programme, building AI agents and integrations, evaluating creative AI tools, and supporting AI adoption within a regulated environment.

Responsibilities:

• Leading our content scaling programme including translating goals into sequenced, actionable work, driving delivery, and coordinating owners and stakeholders across a complex environment
• Designing and building AI agents (using tools like Claude) to transform how we produce and scale content. This means turning repeatable, manual work into reliable, well-governed automated flows, with clear judgement on where a human stays in the loop
• Connecting AI and agents into our martech stack and data to unlock new capabilities. This means building the integrations that make them work, and doing it safely in a regulated, financial-services environment (i.e. with data protection, compliance, and the right controls built in)
• Running discovery on creative AI tooling. This means assessing what's out there, testing what fits, and identifying where it can raise the quality and scale of our creative output
• Running RFPs for Marketing tooling, particularly for a Digital Asset Management (DAM) system. This means driving a rigorous selection process from requirements through vendor evaluation to a clear, well-justified recommendation
• Championing the adoption of AI-driven solutions beyond the programme, including helping other teams understand and apply AI, and sharing what works