Senior Product Manager, Toast Delivery Services

Toast creates technology that helps restaurants and local businesses succeed in a digital world. The Senior Product Manager will own the Toast Delivery Services roadmap, improve dispatch and delivery tracking, partner on guest experiences, and use AI and automation to manage delivery exceptions and refunds.

Responsibilities:

• Own the roadmap for your area of Toast Delivery, and decide what gets built next based on what makes delivery easier and more profitable for restaurants
• Improve how orders get dispatched, whether to the restaurant's own drivers or Toast Delivery Services couriers, so food goes out on time and operators always know where things stand
• Partner with the Guest team on the guest side of delivery: ordering, live tracking and quick resolution when something goes wrong
• Take the manual work out of exceptions and refunds. Decide where AI helps and where simple rules work better, then ship it with guardrails operators can trust
• Shape the next generation of delivery at Toast: AI-assisted dispatch, proactive alerts that catch problems before guests notice, and smarter ways to match delivery capacity to what the kitchen can handle

Requirements:

• A strong self-starter: you find the most important problem, get the context you need and move
• A proven track record owning a product roadmap and driving measurable outcomes, not just shipping features
• Technical fluency: you're comfortable going deep with engineers on integrations and data. You stay anchored on what it changes for the restaurant or guest
• Strong instincts for the busy restaurant operator, someone running a dinner rush without an ops analyst, and for what makes a guest choose to order direct
• Comfort working with external partners and integrations, where some of what shapes your product is outside your direct control
• Embrace and advocate for the use of AI tools to accelerate product discovery, streamline execution, and explore new product experiences - helping shape how we build and what we build
• Experience in delivery, logistics, marketplaces or other real-time operational products is a plus