Customer Service Representative

North Memorial Health is an inclusive health system providing hospital, clinic, urgent care, and emergency services. The Customer Service Representative delivers customer-centered support in a call-center-like environment by managing phone contacts, registration, scheduling, call routing, and proactive problem solving for patients, customers, and staff.

Responsibilities:

• The Customer Service Representative provides unmatched customer service to North Memorial customers and staff, in a call-center like environment
• The Customer Service Representative works as a partner of the clinic care team by managing phone contact to provide customers with proficient, customer-centered services that meets or exceeds expectations
• The Customer Service Representative is accountable for various functions related to the efficient operation of registration, scheduling, and call routing/navigating
• Proactive problem solving in order to ensure One Call One Resolution or soft handoff when appropriate

Requirements:

• High School diploma or equivalent (GED)
• 1 year customer service experience
• Ability to multi-task
• Typing test minimum 35+ WPM
• Independent problem-solving skills
• Skilled in MS Office products
• Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position
• Minimum of 6 months scheduling experience and/or registration experience
• Call center experience
• Experience in health care setting
• Understanding of HIPAA