Customer Service Representative

ZB RX Medical operates in the medical device space and supports patients, customers, and sales partners. The Customer Service Representative processes orders, quotes, purchase orders, billing, and customer inquiries while maintaining accurate records, supporting team workflows, and upholding HIPAA privacy standards.

Responsibilities:

• Process direct customer orders and bill-only surgeries quickly and accurately, confirming with customers and sales reps — ideally same-day
• Create price quotes to support sales reps and customers in hospital and clinic settings
• Own the processing and collection of purchase orders within established timelines
• Deliver friendly, high-quality customer service by phone when needed
• Keep customer contact information accurate and up to date in our software systems
• Contribute in daily and weekly team meetings — share ideas, flag concerns, and provide back-order status updates
• Take initiative on projects and solutions that support larger business goals
• Partner with your supervisor on regular check-ins to track training progress and growth
• Uphold strict privacy standards for customers (HIPAA), employees, and the company, including maintaining any required certifications

Requirements:

• You handle a high volume of calls, texts, and emails each day with positivity and professionalism
• You build strong working relationships and thrive as part of a team
• You think critically and creatively when solving problems — and take ownership of the outcome
• You're self-motivated, organized, and skilled at managing multiple priorities in a deadline-driven environment
• You're comfortable with technology, including Microsoft 365, and eager to learn new software — this position requires heavy Excel usage
• Associate or bachelor's degree preferred
• 1–2 years of experience in customer service or collections preferred