Senior Field Engineer - ECH SME - US Remote

Motorola Solutions develops technologies that help protect people, property, and communities through safer public safety solutions. The Senior Field Engineer will implement and support Emergency Call Handling solutions, including configuration, testing, deployment, troubleshooting, documentation, and post-cut support for on-premise and cloud-hosted environments.

Responsibilities:

• Performs system configuration for all supported and assigned ECH solutions, including hybrid cloud and SaaS-based applications
• Performs site verification testing prior to cutting a site into a production environment
• Configures and troubleshoots connectivity between local site infrastructure and cloud-hosted application environments
• Provides support to Customer and Channel Partners while deploying the ECH solution into a production environment
• Documents all changes to the solution, including cloud tenant configurations and API integrations, that may occur during the implementation phase of the project
• Ensures that installation/quality issues are resolved in a timely and efficient manner
• Participates in the development and approval of Methods of Procedure (MOP) for cloud migrations and system upgrades
• Participates in pre-contract oral presentations and customer negotiations as required
• Maintains subject matter expert skills in emerging cloud-native public safety technologies

Requirements:

• High School diploma, Associate's or Bachelor's degree in Computer Science, Engineering, IT, or Technology
• Must have 5+ years of experience working in an Engineering or Technical environment
• Legal authorization to work in the U.S. indefinitely is required
• Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract
• 3+ years of experience in the deployment or Integration of complex IP products and systems
• Relevant Cloud Certifications (e.g., AWS Certified Cloud Practitioner, Microsoft Certified: Azure Fundamentals) are a plus
• CompTIA Network+ AND Security+
• Experience with Cloud-based application troubleshooting, including connectivity, latency analysis, and identity management (SSO/Active Directory)
• Experience with installation, administration, and troubleshooting of: Server Virtualization, specifically with RedHat KVM, VMWare ESXi v.6+ and/or Microsoft Hyper-V 2012+
• Database Servers, specifically with Microsoft SQL Server 2008 R2\2012\2016
• Server Operating Systems, specifically Windows Server 2008 R2 and 2012 R2
• Workstation Operating Systems, specifically Windows 10 & 11
• Linux
• Network Switches, preferably with Cisco IOS
• Basic knowledge of Firewalls and Routers, preferably with Fortinet FortiGate
• Candidate must possess telephony knowledge related to analog lines and PRI up to and including troubleshooting and physical configuration/termination
• Candidate must be familiar with ACD call routing and provisioning
• Candidate must be familiar with SIP interfaces and call flow ladders for troubleshooting and provision the SBC
• Candidate must possess basic Active Directory knowledge pertaining to account segregation and role assignments
• Candidate must be able to operate independently utilizing various guides and remote support options
• Candidate must be able to self-manage time based on objectives and goal requirements as part of the deployment team
• Candidate ideally should be familiar with virtual machine deployments and hosted systems, ESXI/KVM RedHat
• Candidate ideally should be familiar with Cisco switch configurations
• Server hardware / Workstation hardware
• Previous experience in Public Safety Applications deployment and integration, and/or operations and administration preferred
• Exercises judgment in the selection of methods and techniques for obtaining solutions
• Ability to apply critical thinking skills to solve problems and make decisions
• Must possess or be eligible for a US passport for international travel up to 75%