Market Development Manager - Massachusetts (Local Only)

Universal Property & Casualty Insurance Company is seeking a Market Development Manager to support independent agents and drive business growth. The role manages an assigned agency territory, develops agent relationships, provides training, supports marketing and business strategies, and monitors production goals.

Responsibilities:

• Manage an assigned agency territory in a state or in multiple states, which may require up to 75% travel and overnight travel as well
• Develop and maintain professional and effective agency relationships
• Train existing agents and new agents on company products and procedures
• Provide daily feedback regarding agent meetings
• Gather information regarding the competition's initiatives and strategies
• Expand current business by consistently understanding changing needs and making appropriate recommendations
• Work with Marketing VP in planning overall marketing, training and strategic programs for independent contractors
• Assist independent agents with development of market and business strategies to increase profitability
• Monitor and report monthly production goals
• Have regular and reliable attendance to ensure that agents receive quality service
• Adhere of policies and procedures of employee handbook

Requirements:

• Experience or knowledge of budget planning and developing business and marketing strategies
• Ability to adapt to a changing competitive environment
• Experience in handling conflict situations with the utmost professionalism
• Demonstrate resourcefulness and initiative
• Must display ability to be reliable, responsible, and dependable through consistently fulfilling obligations
• Self-Motivated and self-disciplined with the strong ability to work effectively independently with minimal supervision
• Ability to use decision-making skills to offer options and resolve problems in a variety of contexts
• Demonstrate strong communication skills with customers, agents, and other external and internal sources
• Possess above average computer proficiency and the ability to operate in various software programs simultaneously. Including advanced experience with Microsoft Excel
• Maintain and stay current with knowledge of personal lines insurance
• Maintain and stay current with knowledge of claims and underwriting policies and procedures