BUSINESS SYSTEM ANALYST

Sentara Health is seeking a Business Systems Analyst to support applications and technologies used by its laboratory customer base. The role serves as a liaison among business stakeholders, laboratory operations, vendors, and technical teams while managing requirements, implementations, production support, troubleshooting, and healthcare interfaces.

Responsibilities:

• Support and maintain applications and technologies serving the laboratory customer base
• Coordinate and manage project activities, timelines, deliverables, and stakeholder communications
• Gather, analyze, and document business requirements and system enhancements
• Provide application, product, and customer support to end users
• Track project milestones and maintain status reports and spreadsheets for leadership and stakeholders
• Troubleshoot system issues, coordinate resolution efforts, and communicate updates effectively
• Support healthcare application implementations, upgrades, and optimization efforts
• Collaborate with internal teams, vendors, and business partners to ensure successful project outcomes
• Assist with interface monitoring and support, including HL7 messaging and healthcare data exchanges

Requirements:

• High School diploma (Required)
• Minimum of 2 years of relevant Business Systems Analyst, Healthcare IT, or Applications Analyst experience.
• Experience gathering requirements, documenting workflows, and supporting system implementations
• Strong project management and organizational skills
• Excellent verbal and written communication skills
• Ability to manage multiple priorities and work effectively with cross-functional teams
• Experience supporting healthcare technology applications and business systems
• Experience working within a laboratory environment or supporting laboratory operations strongly preferred
• Knowledge of HL7 messaging, healthcare interfaces, and data exchange processes
• Experience with healthcare EMR/EHR platforms such as Epic, Medica, Optum, or similar systems is a plus
• Familiarity with healthcare workflows, application implementation, customer support, and process improvement initiatives
• Experience managing projects, maintaining status reports, and communicating updates across stakeholder group