DUTIES AND RESPONSIBILITES:
• Responsible for elicitation, analysis, and documentation of business requirements.
• Research and exploration of user requirements, costs, and benefits in support of documentation required for the demand management process.
• Responsible for analyzing the business needs to identify new processes and process improvements that will meet those needs.
• Documents current business processes and models to define requirements and/or gaps.
• Analyze detailed system factors including input/output requirements, information and paper flow, hardware, and software needs.
• Analyze “soft" system factors including roles, responsibilities, policy, culture, etc.
• Evaluate the impact of potential software and process changes on the organization.
• Develop and facilitate groups as necessary in pursuit of eliciting and defining requirements.
• Assist in the creation of the business case documentation.
• Understanding of architectural consistency and usability standards.
• Defines and develops user test cases and validates test results during testing.
• Executes unit and functional test cases.
• May conduct system demonstrations and training sessions, as well as participate in design/review of training content.
• Plays a third level support role by helping to troubleshoot and resolve issues with production systems.
• Participates in associate meetings and communicates any concerns to management.

QUALIFICATIONS AND REQUIREMENTS:
• Bachelor’s degree in computer science, Information Systems, Business, or another related field or equivalent work experience.
• Proven experience leading data migration requirements from legacy systems into a new ERP (Sage X3) environment
• Strong hands-on expertise in requirements elicitation, documentation, and management, with emphasis on data mapping, transformation rules, and validation
• Deep understanding of data structures, data quality, and migration best practices, with the ability to identify gaps and risks early
• Self-driven and accountable professional with strong stakeholder management and communication skills, able to drive outcomes with minimal oversight
• Working knowledge of Confluence and JIRA.
• Experience in any of the following business areas is desired: Sales operations, order entry, accounting, finance, procurement, warehouse operations, order management, and order fulfillment.
• Minimum of 3-5 years’ business analysis or systems analysis experience is preferred.
• Bonus: Sage X3 experience (ERP).

Associate is expected to operate at a proficient level across the following areas of technical knowledge and skill:
• Ability to organize and prioritize work.
• Detail oriented, proactive, creative, and efficient
• Intermediate level abilities in Excel, Outlook, PowerPoint, Visio, and Word
• Familiarity with application integration methods to include understanding of data mapping process.
• Ability to effectively work both independently and collaboratively in a team environment
• Ability to work on simultaneous and complex projects, with domain expertise in at least one business area.
• Expertise in ERP solution selection and implementation is a plus
• Ability to communicate effectively to both technical and non-technical audiences in written and non-written format
• Ability to work with all levels of associates
• Ability to work with minimal supervision in a very dynamic environment
• Ability to learn new systems and tools
• Knowledge of software development life cycle methodologies, processes, and procedures.
• Active listener
• Effective in a variety of formal/informal presentation settings: one-on-one, small, and large groups.

Job Title: Client Technologies Technician

Location: Columbia, SC

Duration: 12 Months

Locats Only

Responsibilities

Daily Responsibilities

Manages Client Microsoft Endpoint Configuration Management environment, which includes Microsoft Best Practices while deploying software and patch management in accordance with Client agency and IT Services policy and procedures.
Deploys Microsoft Windows operating system and patches, Microsoft Office Suite, and patches as well as other agency software as needed to maintain compliance with licenses and agency policies. Deploys DELL and other hardware patches to production servers, endpoints and hardware accessories as needed to maintain compliance with licenses and agency policies.
Provides reports on the status of software deployments, versions, and patch levels for all Client servers, desktops, laptops, and tablets.
Monitors Microsoft AppLocker settings and logs and recommends settings on servers and endpoints.
Maintains open communication with Desktop Support Manager and IT Systems concerning Microsoft MECM environment and software deployment needs.
Monitors Cloud Management Gateway.
Assists with upgrading software on servers and endpoints devices to maintain compliance with vendor software life cycle, hardware life cycle, and schedule upgrades to software.
Performs other related duties as required.

Monthly Responsibilities

Observes and checks on available hardware and software patches from DELL, Microsoft, and Recast for monthly patch management of servers, endpoints, and hardware accessories.
Attend Endpoint Technician meeting each month.

Required Skills

3+ years of experience with Microsoft Endpoint Configuration Management (MECM).
3+ years of experience packaging software for Microsoft Endpoint Configuration Management (MECM) distribution to Windows Client using Bare Metal and Software Center.
3+ years of experience with hardware and software patch management using Microsoft Endpoint Configuration Management (MECM) and DELL Client System Inventory Agent.
2+ years of experience with Microsoft PowerShell.
1+ year of experience with Microsoft Active Directory.
1+ years of experience with Microsoft DNS.
1+ years of experience with Microsoft DHCP scopes.
1+ years of experience with Microsoft Sites and Services.

Preferred Skills

Experience with Microsoft AppLocker.
Experience with Microsoft Group Policy.
Experience with Microsoft Intune.
Experience with Microsoft Cloud Management Gateway.
Experience with Recast Server and Manage Right Click Tools.

Required Education/Certifications

Associate’s degree or higher

Client Technologies Technician

Key skills

About this role