Project Manager

InOutsource seeks an experienced Project Manager to serve as a trusted client advisor and lead successful delivery of professional services engagements. The role oversees project planning, client relationships, change management, business analysis, budgets, risks, and cross-functional collaboration, primarily supporting technology and information governance work for law firms.

Responsibilities:

• Lead end-to-end project delivery for professional services engagements, ensuring projects are completed on time, within scope, and on budget
• Serve as the primary client liaison, building strong relationships and maintaining regular communication on project status, risks, and opportunities
• Develop comprehensive project plans, including timelines, resource allocation, deliverables, and success metrics
• Facilitate requirements gathering sessions and translate business needs into actionable project deliverables and user stories
• Lead change management initiatives using structured methodologies to ensure successful adoption of new processes, systems, and organizational changes
• Conduct business analysis activities to identify process improvements, efficiency gains, and strategic recommendations for clients
• Manage project risks and issues proactively, developing mitigation strategies and escalating appropriately when needed
• Coordinate cross-functional teams and resources to ensure alignment and effective collaboration throughout the project lifecycle
• Create and maintain project documentation including charters, status reports, meeting notes, and lessons learned
• Monitor project budgets, track actuals versus forecasts, and provide financial reporting to leadership
• Facilitate project meetings including kickoffs, status reviews, steering committees, and retrospectives
• Ensure adherence to organizational project management standards, methodologies, and best practices

Requirements:

• Bachelor's degree in Business, Information Technology, or related field
• 5+ years of experience in project management, preferably in a professional services or consulting environment
• PMP (Project Management Professional) certification, or equivalent training
• PROSCI Change Management certification or equivalent training
• Demonstrated ability to manage multiple concurrent projects with competing priorities
• Demonstrated experience managing projects valued at $500k+
• Demonstrated experience managing change using ADKAR methodology
• Strong risk, issue, and dependency management experience
• Experience leading steering committees and executive status reporting
• Experience managing project financials and forecasting
• Exceptional client-facing skills with the ability to build rapport, manage expectations, and navigate challenging conversations
• Strong organizational skills with meticulous attention to detail and follow-through
• Strong facilitation and workshop leadership skills
• Proven resource planning and capacity management experience
• Excellent written and verbal communication skills across all organizational levels
• Experience creating user stories and working within Agile or hybrid project frameworks
• Proficiency with project management tools (e.g., Microsoft Project, Smartsheet, Jira, Asana, Monday.com, or similar)
• Understanding of business analysis techniques including requirements gathering, process mapping, and gap analysis
• Proven ability to work independently and take ownership of deliverables
• Strong problem-solving skills and ability to think critically under pressure
• Experience with Agile/Scrum methodologies and related certifications (CSM, PMI-ACP)
• Background in technology implementation projects or software development lifecycle (SDLC)
• Experience with legal technology or law firms
• Master's degree in business administration or related field