Field Service Engineer-Tampa, FL

Videojet, a Veralto company, seeks a Field Service Engineer to service, repair, and install products and IT solutions at customer sites. The role includes testing equipment, diagnosing failures, resolving customer issues, escalating complex problems, and supporting customers across an assigned territory.

Responsibilities:

• Reporting to the Field Service Manager the Field Service Engineer is responsible for conducting service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts
• Diagnoses system failures and determines most cost-effective solution
• Escalates complex issues to greater level of technical support or quality reporting system
• May develop new customer service/product agreements
• Responds to customer support calls within an assigned territory
• Provide ongoing care and support for our customer's equipment
• Install our products and solutions at customer locations
• Diagnose and resolve challenges and problems
• Become a trusted advisor and partner for our customers, to develop excellent relationships
• Extend our Videojet footprint in the market by promoting our service agreements and newer technology

Requirements:

• Problem-solve using available resources and creative solutions to resolve customer issues and will know when to ask for help
• Partner with customers to assess their needs, manage their expectations, and drive results
• Proactively listen to customers, anticipate their needs, follow through, and work towards a mutually agreeable solution
• Collaborate with teammates, managers and customers
• Possess basic computer and technical proficiency, including email, software, mobile apps, and Microsoft Word
• 2 years of technical experience
• Basic computer/technical skills (can use email, software, phone apps, Microsoft Word)
• Use of hand tools and manual dexterity
• Compliance with PPE, safety and registration requirements of customers