AI Ops Engineer - Professional Services

Agiloft is hiring an AI Ops Engineer to advance AI capabilities within its Professional Services organization. The role builds and governs AI-powered workflows, automation, and tools to improve implementation efficiency, consultant productivity, and service delivery, while advising on AI strategy and adoption.

Responsibilities:

• Design, build, and maintain AI-powered workflows, automations, and tooling that improve Professional Services delivery
• Develop agentic workflows, prompt-based tools, and lightweight AI applications using approved platforms
• Translate delivery challenges into prioritized AI solutions in partnership with PS leadership
• Coach and collaborate with PS AI Builders to improve AI delivery maturity
• Monitor, test, document, and continuously improve deployed AI solutions
• Build automation that reduces manual Agiloft configuration, testing, and validation effort
• Evaluate emerging AI technologies and recommend adoption through AI Operations governance
• Develop and deliver training programs to drive AI adoption across the Professional Services organization
• Provide 1:1 coaching and hands-on support to PS personnel to accelerate AI adoption, reinforce best practices, and address project-specific needs
• Help define the AI roadmap for Professional Services
• Serve as the primary AI advisor for PS delivery methodology and tooling
• Represent Professional Services in cross-functional AI initiatives
• Share reusable patterns and best practices across the organization
• Ensure all AI solutions comply with AI Builders Program standards and governance policies
• Register solutions in the AI Build Registry and follow established intake processes
• Partner with AI Operations and the Principal Data & Integrations Architect on architecture, data, and platform alignment
• Communicate project status, risks, and opportunities with PS leadership and AI Operations
• Other duties as assigned