Customer Success Manager

Blinq is hiring a Customer Success Manager to own a portfolio of business customers throughout the customer lifecycle, from onboarding and product education through renewals and expansion. The role combines customer success with commercial account ownership and partners with Sales, Support, Product, and Engineering to improve customer outcomes, products, and processes.

Responsibilities:

• Lead onboarding and rollout planning, setting clear goals and helping customers introduce Blinq across their teams
• Run product knowledge sessions, feature walkthroughs and webinars tailored to administrators and team members
• Build relationships with customer champions, budget owners and decision-makers, understanding their priorities and buying processes
• Use product usage data and customer conversations to identify adoption barriers, renewal risks and growth opportunities
• Own renewals, including pricing and commercial discussions, and coordinate plans to address churn or contraction risks
• Grow accounts by identifying opportunities to bring Blinq into additional teams, departments and locations
• Maintain clear account plans, customer health records, renewal forecasts and expansion opportunities in our CRM
• Partner with Support, Product and Engineering to resolve escalations and communicate clearly with customers
• Improve playbooks and use AI and automation thoughtfully to manage your portfolio, with personal attention where it matters

Requirements:

• Experience in Customer Success or Account Management within B2B SaaS, owning both customer outcomes and commercial results
• Evidence of improving adoption, retaining customers and growing existing accounts
• Confidence leading renewal, pricing and expansion conversations, with sound commercial judgment
• The ability to use customer, product and revenue data to prioritize work and measure impact
• Clear communication, whether you're running product training, navigating a difficult conversation or speaking with senior decision-makers
• Strong organization and follow-through across a large portfolio, with a practical approach to AI and automation
• Ownership, curiosity and comfort working independently in a remote, fast-moving environment
• Experience supporting rollouts across multiple departments, locations or larger employee populations