Customer Success Manager

CEIA USA hires a Customer Success Manager to support, train, and retain existing K-12 customers while helping them screen students and visitors efficiently. The role also manages technical sales efforts, develops customer relationships, pursues new accounts, and provides on-site training, with extensive travel possible.

Responsibilities:

• This position ensures that existing K-12 customers are supported, sufficiently trained, screening their students and visitors efficiently, and will be advocates to refer us to other school districts/schools as a result
• This position is also responsible for continuous support of on-site and in-person training for assigned accounts
• This position also plans, coordinates, and executes all sales efforts to achieve maximum market share, while maintaining a professional relationship with each customer and all existing K-12 customers
• Be the voice of the customer for the assigned accounts with the goal of fostering both revenues and customer satisfaction
• Own the entire technical sales process, from cradle to grave with specific attention to:
• Meeting with leads, prospects, and existing K-12 customers to identify their needs, demo our devices and propose solutions to ensure a smooth sales process
• Servicing existing accounts, obtain orders, and proactively look for new accounts
• Developing proposals and submit quotes through computer software
• Maintains professional and technical knowledge of product
• Meet sales revenue goals (if set)
• May need to research and execute on requirements for local government sales
• Support marketing by participating in trade shows and maintaining a CRM database of leads
• Work with third party distributors to force multiply in designated market or territory
• Must be comfortable speaking in front of large groups and other speaking engagements
• Provide continuous support of on-site and in-person training so assigned customers remain proficient and screening efficiently
• May include extensive travel within the assigned territory and to support training, go-lives, and customer sites

Requirements:

• Bachelor's degree in Engineering, IT or science degree
• 2 to 5 years of technical B2B sale's experience
• Or in lieu of degree, 9 years of technical B2B sale's experience
• Technician Certified Training via CEIA USA within 1 year of hire at CEIA USA
• Working knowledge: Difference in a WTMD, OPENGATE, Ferromagnetic Detector and Hand Wands
• General knowledge: Understand active detection vs passive detection
• Thorough knowledge: What model of detector is applicable to general security, high security, focused security, and K-12 customers
• Must have thorough knowledge and understanding of Company's products
• Previous experience in relevant industry
• Must be self-directed, motivated and have the ability to multi-task
• Knowledge of customers and market is required
• Technical knowledge of mechanical, electrical, and electronic fundamentals is required
• Proficient in MS Office Applications
• Clear communication skills with the ability to convert technical concepts into a value proposition for clients