Product Manager - Risk Experiences

BILL is hiring a Product Manager on its Risk Product team to shape customer-facing Risk Experiences and the Risk Central platform. The role owns roadmap areas and takes risk-related features and workflows from problem definition through launch and iteration, partnering with design, engineering, risk operations, and risk strategy to improve customer resolution and analyst review.

Responsibilities:

• Own a defined area of the Risk Experiences and Risk Central roadmap, such as customer verification and document collection flows, hold and review notifications, self-service resolution, analyst queues, or case workflows, from discovery through launch and iteration
• Design customer-facing risk experiences that reduce friction, confusion, and drop-off for legitimate businesses while holding the line on fraud, partnering with design on flows, messaging, and in-product communication
• Write clear product requirements, user stories, success metrics, and rollout plans that engineering teams can build from
• Partner with risk operations, customer support, and risk strategy to understand where customers get stuck and how analysts work, and turn both into prioritized improvements
• Drive day-to-day execution with engineering across sprint planning, dependency tracking, and launch readiness, including consolidating legacy case workflows into Risk Central
• Define and track metrics for your area, including customer-side measures such as verification completion, time to resolution, and support contact rate, and operations measures such as review time, error rates, and queue backlog, balanced against fraud loss and false positives
• Draft a half-year roadmap proposal for your area and raise risks early, with options for how to handle them
• Use data, customer research, and analyst feedback to decide what to build next, running before and after analysis on every release
• Use AI tools in your daily work for research, writing, and analysis, and help evaluate where automation or agents can resolve customer cases faster or remove manual analyst steps

Requirements:

• Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future
• 2+ years of product management experience shipping software with engineering and design teams, including owning a feature or workflow end to end
• Experience shipping customer-facing product experiences, including working with design and research to improve a multi-step flow
• Experience writing product requirements, user stories, and success metrics that teams can build from without heavy rework
• Comfort using data to size problems and measure outcomes, including pulling your own reports in tools such as SQL, Tableau, or Mixpanel
• A track record of working with engineering, operations, and other partners to land launches and surface risks early
• Strong written communication, including the ability to document decisions clearly for technical and non-technical readers
• Curiosity about fraud, risk, and payments, and a willingness to learn how analysts make review decisions and how customers experience them
• Experience with onboarding, identity verification, KYC/KYB, or trust and safety experiences in a consumer or SMB product
• Experience building tools for internal users such as operations, support, or risk analysts, including case management or queue-based workflows
• Background in fintech, payments, fraud, identity, or risk products
• Experience with AI-assisted or agent-based workflows, either building them or using them daily