The Wisconsin Court System is seeking a skilled Technical Support Engineer Field Services to support and maintain its enterprise computer and network infrastructure. Under the supervision of a Technical Unit Supervisor, the contractor will provide technical support to county courthouses and court system offices throughout Wisconsin.
The ideal candidate will have hands-on experience in computer hardware and software support, troubleshooting, networking, and customer service. This role involves installing, configuring, upgrading, and maintaining computers, printers, scanners, audio/visual equipment, and other IT peripherals.
Install, configure, maintain, and troubleshoot computer hardware, software, printers, scanners, and related peripherals.
Provide technical support to court system employees and resolve hardware, software, and connectivity issues.
Perform onsite field service, equipment upgrades, installations, and maintenance at courthouses and offices throughout Wisconsin.
Support local area networks (LAN), wide area networks (WAN), and related infrastructure.
Set up and maintain courtroom technology, audio/visual equipment, and video conferencing systems.
Assist with Windows operating systems, Windows Server, Active Directory, Group Policy, and Remote Desktop Services.
Respond promptly to system failures, technical emergencies, and other unplanned IT incidents.
Follow cybersecurity policies and established IT procedures.
Deliver professional customer service and communicate technical issues and resolutions effectively.
Knowledge of computer hardware, software, operating systems, and peripherals.
Hands-on experience with computer installation, configuration, troubleshooting, and maintenance.
Knowledge of computer networking, including LAN and WAN.
Ability to set up and support audio/visual equipment.
Strong technical troubleshooting and problem-solving skills.
Experience providing phone-based technical support.
Excellent verbal communication, written communication, and customer service skills.
Ability to travel throughout Wisconsin, including overnight stays.
Ability to perform physical tasks, including occasionally lifting equipment weighing up to 75 pounds.
