Infrastructure Support Engineer - OpenStack

Nscale is hiring an Infrastructure Support Engineer to support and maintain production Unix/Linux and OpenStack cloud environments. The role focuses on incident response, platform stability, operational documentation, and collaboration with US-based engineers and EMEA development teams.

Responsibilities:

• Monitor, triage, and resolve complex Level 2 (L2) incidents across our Unix/Linux and OpenStack cloud environments to safeguard customer SLAs
• Provide hands-on operational support and maintenance across compute, networking, and virtualization layers, specifically focusing on OpenStack Neutron (SDN) and OpenStack Ironic (bare-metal provisioning)
• Operate effectively within a rotating shift framework to maintain seamless system reliability during non-EMEA hours, paving the way for future APAC systems onboarding
• Convert real-time troubleshooting insights into structural capital by creating, refining, and updating standard operating procedures (SOPs) and technical runbooks
• Partner with incoming US-based Senior Engineers and handle structured escalations to EMEA core tooling developers when deep code mutations are required

Requirements:

• Proven commercial experience managing and troubleshooting Linux-based infrastructure at scale
• Hands-on experience working with or maintaining OpenStack ecosystems in production or large-scale staging environments
• Practical exposure to hypervisors and virtualization technologies (e.g., KVM, Proxmox)
• A methodical, right-first-time approach to incident investigation, performance bottlenecks, and root-cause analysis
• Excellent English communication skills, with a proactive approach to technical writing and knowledge sharing
• Exposure to cloud-native technologies and container orchestration (Kubernetes)
• Familiarity with infrastructure automation tooling (Ansible, Terraform, Python/Bash scripting)