Senior Business Analyst - Remote

Optum is hiring a Senior Business Analyst to support Optum Serve Operations and Community Care Services initiatives and contract deliverables. The role focuses on operational analysis, cross-functional project support, process improvement, and clear insights for stakeholders, including work that supports Veterans’ services.

Responsibilities:

• Partner closely with the Optum Serve Operations Chief of Staff to manage and execute high-priority initiatives across the Operations and Community Care Services teams
• Prepare executive-level presentations, reports, and dashboards for internal and external stakeholders
• Analyze operational data to identify trends, inefficiencies, and opportunities for improvement
• Lead or support cross-functional projects that enhance operational effectiveness and scalability
• Conduct in-depth analyses to support business cases and strategic planning
• Analyze opportunities for marketing and social media collaboration
• Consolidate data into clear, concise insights and recommendations
• Stay informed on industry trends, regulatory changes, and competitive intelligence relevant to Optum Serve

Requirements:

• 1+ years of experience in business analysis, operations, or strategic support roles
• Experience planning, prioritizing, organizing, and completing complex work efforts to meet established objectives
• Experience presenting and communicating findings to a variety of stakeholders
• Proficient experience with Microsoft Office programs
• Proven ability to manage multiple priorities and work effectively with senior leadership
• Experience with social media, marketing, fast paced environment, etc
• Experience working in a fast-paced, collaborative environment with the ability to adapt to changing priorities
• Experience supporting projects, process improvement initiatives, or cross-functional teams
• Experience with social media and marketing, communications
• Intermediate Microsoft Excel skills including ability to link pivots to external data sources, creating pivot tables and summarizing data into reports and dashboards
• Proven solid written and verbal communication skills
• Proven intermediate Microsoft Excel and PowerPoint skills
• Proven interest or experience in healthcare, government programs, Veterans' services, or related industries
• Demonstrated curiosity, initiative, and a willingness to learn new tools, processes, and business functions