Lead Product Support Manager

GD Information Technology, Inc. is hiring a Lead Product Support Manager to support the Department of Defense’s Defensive Cyber enterprise. The role manages hardware and software assets throughout their lifecycle, including procurement, inventory, software license compliance, and supply chain logistics.

Responsibilities:

• This role manages the full lifecycle of hardware and software assets supporting the large DoW Defensive Cyber enterprise
• The Product Support Leader manages the end-to-end procurement, inventory, and supply chain logistics for physical hardware assets (servers, storage, network equipment, etc.) required to support the effort as directed by the Government, and manages the end-to-end procurement, centralized inventory tracking, and digital supply chain logistics for enterprise software licenses, cloud service subscriptions, and digital certificates, ensuring all software licenses are cataloged with clear lineage and ownership documentation
• The role establishes and maintains a centralized software asset management (SAM) framework to monitor license consumption and ensure continuous compliance with vendor agreements
• Must be comfortable coordinating hand-off/hand-over of procured hardware assets to Government and Government-designated contractors for physical installation, configuration, and platform engineering

Requirements:

• Top Secret
• Enterprise Software
• Product Management
• Supply Chain
• Supply Chain Logistics
• 8 + years of related experience
• US Citizenship Required: Yes
• Strong background in IT asset management (ITAM) and software asset management (SAM) tooling, digital supply chain tracking, and obsolescence/lifecycle planning across COTS, GOTS, and FOSS products
• Expertise in enterprise hardware/software lifecycle management, procurement workflows, and digital supply chain compliance
• Strong understanding of SAM frameworks, license tracking, cloud subscription management, and digital certificate oversight
• Configuration Management experience
• Experience coordinating delivery, onboarding, and replacement of enterprise hardware and software assets
• Ability to manage obsolescence planning for sensors, servers, deployable platforms, and enterprise applications
• Strong tracking and documentation skills to support inventory accuracy, compliance, and audit readiness
• Bachelor's degree in a relevant field and 8–10 years lifecycle product support; 5+ years hardware/software license management
• Clearance: Not required
• 3+ years in DoW logistics or asset management preferred
• San Antonio Region, TX highly preferred but flexible, making this role suited to a hybrid or remote