Project Manager

Makai Labs builds software that automates business operations and is hiring a Project Manager to deliver AI-powered client and platform projects. The role coordinates cross-functional teams and client stakeholders, managing plans, timelines, budgets, risks, rollout, and communication from planning through launch.

Responsibilities:

• Lead the planning, execution, and completion of several of Makai’s key client and platform projects
• Work with stakeholders to agree on project scope, goals, and resourcing against the SOW, then build and maintain project plans, timelines, and milestones as priorities change
• Facilitate cross-functional coordination across internal and external stakeholders to ensure project success
• Provide clear documentation, reporting, and communication to client stakeholders, including follow-up emails, status decks, and Steering Committee decks
• Own follow-through after every meeting: send follow-ups to clients and internal teams, track action items, decisions, and dependencies, and chase each one until it is closed
• Maintain a risk and issue log, and flag risks, blockers, and slipping dates early with a proposed path forward
• Run client meetings and internal project check-ins, and make sure each one ends with clear owners, due dates, and next steps
• Coordinate project rollout and user adoption, including the handoff to production support after launch
• Track budget and burn against the SOW, flag scope changes early, and support change orders
• Identify opportunities for process improvements and implement solutions, including using AI tools to automate tasks where possible

Requirements:

• We're looking for a meticulous, results-oriented, and adaptable project manager who thrives in a fast-paced startup environment
• 5+ years of project management experience, including client-facing software or technology projects
• Proven track record of successfully managing complex, cross-functional projects
• Strong communication and stakeholder management skills, including presenting project status to client executives and Steering Committees
• Ability to prioritize and manage multiple projects in a fast-paced environment
• Experience with project management tools such as Jira, Asana, Slack, and Google Workspace
• Ability to work independently and drive projects forward with minimal supervision
• Strong analytical and problem-solving skills
• A very keen eye for detail
• Urgency and accountability in project execution
• Consistent follow-through: you track every open item you own until it is closed
• Have a strong work ethic
• Be self-sufficient and self-driven with an ownership mentality, no matter your role
• Be a flexible thinker
• Be congenial and a team player
• Always be of service to each other and our clients, partners, and neighbors
• Experience with SaaS, AI, or ML projects or technical implementations
• Professional services or consulting delivery experience, including managing SOWs and change orders
• Experience in regulated industries such as healthcare or financial services
• Experience using AI tools in your day-to-day project management work