Site Reliability Engineer

Humana is seeking a Site Reliability Engineer to ensure the reliability, scalability, and performance of critical automation platforms and production services. The role focuses on operational excellence, incident management, observability, deployment support, and continuous reliability improvements across automation solutions.

Responsibilities:

• Monitor and maintain the health, availability, and performance of automation platforms and production services
• Lead incident response, troubleshooting, and root cause investigations to minimize service disruptions
• Improve observability through monitoring, alerting, dashboards, and operational reporting
• Partner with development teams to enhance system reliability, scalability, and operational readiness
• Support deployment, testing, configuration, and release activities across automation solutions
• Drive automation of operational processes to reduce manual effort and improve platform stability
• Identify and remediate production risks while implementing the best reliability practices across the Automation Office

Requirements:

• Bachelor's degree in computer science, Information Technology, Engineering, or a related field
• 2+ years of experience in Site Reliability Engineering, Systems Engineering, DevOps, Application Support, or a related technical role
• Experience supporting production applications, platforms, or automation frameworks in a large-scale enterprise environment
• Strong understanding of system reliability, monitoring, alerting, incident management, and root cause analysis
• Experience with software testing, quality assurance, configuration management, and production deployments
• Knowledge of CI/CD pipelines, source code management, and release management best practices
• Experience with automation technologies, scripting, or infrastructure-as-code tools (e.g., Ansible, PowerShell, Python, Terraform, RPA, Selenium or any automation technologies)
• Familiarity with production support methodologies and/or cloud platforms, distributed systems
• Ability to identify performance bottlenecks, implement reliability improvements, and mitigate operational risks
• Experience establishing and maintaining controls across test and production environments
• Strong troubleshooting, analytical, and problem-solving skills with the ability to work independently in ambiguous situations
• Excellent communication and collaboration skills with cross-functional engineering and operations teams
• Passion for continuous improvement and enhancing the reliability and scalability of critical business systems
• Experience with enterprise automation platforms and cloud technologies
• Knowledge of observability, monitoring, and incident management best practices
• Experience with Infrastructure as Code, DevOps, or automation frameworks
• Exposure to large-scale distributed systems and production environments
• Relevant cloud, automation, or SRE certifications