Site Reliability Engineering Senior Scrum Master

Leidos is hiring a Site Reliability Engineering Senior Scrum Master for its NMCI Service Management Integration and Transport (SMIT) group. The role bridges business objectives and technical requirements for SRE teams, supporting requirements analysis, data-driven reliability improvements, stakeholder collaboration, and high-priority project delivery.

Responsibilities:

• Collaborate with business stakeholders to identify and understand their needs and expectations regarding system reliability and performance
• Gather and document functional and non-functional requirements for SRE initiatives, ensuring alignment with business objectives
• Analyze existing processes and systems to identify gaps and areas for improvement in reliability and operational efficiency
• Collect, analyze, and interpret data related to system performance, incident management, and user experience
• Develop dashboards, reports, and roadmaps to provide insights into system reliability, performance metrics, and key performance indicators (KPIs) relevant to SRE efforts with our quality team
• Present findings and recommendations to stakeholders, enabling data-driven decision-making for reliability initiatives
• Release Train Engineer support activities in supporting SRE teams on high-priority project deliverables
• Work closely with SRE, development, and operations teams to translate business requirements into technical specifications and actionable tasks
• Facilitate communication between technical teams and business stakeholders to ensure clarity and alignment with designated SRE teams
• Participate in design reviews and assist in validating that solutions meet business requirements and reliability standards
• Identify opportunities for process improvements that enhance the reliability and efficiency of systems and workflows
• Lead initiatives to implement best practices in incident management, change management, and other operational processes to minimize downtime and enhance service quality
• Collaborate with teams to establish and refine service level objectives (SLOs) and service level indicators (SLIs) that reflect business priorities
• Create and maintain documentation related to business requirements, process flows, and technical specifications for SRE teams in Jira and/or Azure DevOps
• Release Train Engineer support role in creating and monitoring high-priority project roadmaps and making sure the project deliverables are providing value to the customer and delivered on time
• Develop training materials and conduct training sessions for stakeholders to promote understanding of SRE practices, SAFe practices, and Agile tools
• Stay up to date with industry trends and best practices related to site reliability engineering, data analysis, and process improvement
• Participate in continuous improvement efforts, contributing to a culture of learning and innovation within the SRE team

Requirements:

• Requires a BS degree and 8+ years of experience in release management, agile practices, site reliability engineering, or DevOps roles
• with a focus on managing software releases in production environments
• Currently possesses an active DoD Secret security clearance
• Certification in Scaled Agile Framework (SAFe) Advanced Scrum Master or SAFe Release Train Engineer (RTE) certification
• Strong experience with Agile and Scrum methodologies and tools like Jira, Confluence, Trello, or Azure DevOps
• Strong understanding of site reliability engineering or DevSecOps principles, practices, and methodologies
• Familiarity with monitoring and observability tools used in SRE
• Strong analytical and problem-solving skills, with the ability to synthesize complex information and provide actionable insights
• Ability to evaluate and prioritize business needs and align them with technical capabilities
• Skilled at working with geographically distributed teams
• Excellent communication skills, both written and verbal, with the ability to convey technical concepts to non-technical stakeholders
• Proven ability to collaborate effectively with cross-functional teams and build strong relationships with stakeholders
• Knowledge of Agile and DevSecOps/SRE concepts and best practices, with a desire to grow that knowledge
• Hands-on experience with Atlassian products (Jira, Confluence, Bitbucket, etc.)
• Knowledge of the Risk Management Framework (RMF), DISA STIGs, and vulnerability management
• Certification in Azure Fundamentals (AZ-900) or Azure Administrator (AZ-104) or a related technical field
• Experience in the software development lifecycle (SDLC) and understanding of DevOps practices
• Knowledge of incident management and service reliability best practices