Systems Engineer (PreSales) - SLED - New England

Palo Alto Networks is hiring a Systems Engineer (PreSales) to develop, support, and improve partner-led cybersecurity offerings. The role advises partners on technical solutions, enables partner personnel, and works with internal teams to strengthen security services around Palo Alto Networks platforms, including Cortex products.

Responsibilities:

• Develop pre-defined, partner-led offerings based on PANW next-gen security platforms, including but not limited to service descriptions, end-customer use cases, technology capabilities mapping, support models, delivery flows, runbooks, and troubleshooting guides
• Recommend advisory, implementation, and/or managed offers and best practices curated to the requirements provided by and/or interpreted from the partner, as well as based on subject matter expertise
• Assist Business Development with vetting of partner technical capabilities, both prior to offer development and ahead of offer launch
• Provide technical enablement and support for relevant partner personnel (ex., pre-sales support, delivery, operations, professional services, and/or consulting personas) as a trusted advisor through partner-specific webinars, workshops, and ongoing discussions, as well as product-specific on-demand and instructor-led training
• Create and influence technical documentation, including but not limited to offer development processes, technical offer collateral, internal systems flows, reference architectures, and learnings for future enhancements
• Facilitate and manage environments for labs, demos, partner training, and technology showcases, in support of partner offerings
• Maintain, Optimize, and Refine our partner offerings through their lifecycle with new capabilities while ensuring efficient and consistent consumption by partners and end-customers
• Champion internal enhancements that benefit partner offers based on key learnings and partner feedback in collaboration with Business Development to ensure broader business goal alignment, including product innovations, new reference architecture models, process/systems optimization, and technical program benefits
• Collaborate with internal technical partners and support them as a subject matter expert on technical partner offers, including but not limited to Domain Consultants, Developer Relations, Product Management & Engineering, Professional Services, Customer Success, and other internal SMEs
• Responsible for discussing and highlighting product alignment with partner requirements and differentiation
• Architect solutions that will help our partners strengthen and simplify their security posture
• Help our customers build and develop further their services around Cortex products

Requirements:

• Experience as a 5+ pre-sales System Engineer Manager
• Industry knowledge of security product market trends and directional awareness of our roadmap and technology development efforts, knowledge of competitor offerings and products
• Experience in selling, designing, implementing or managing one or more of the following solutions: Network Security, SASE, SaaS, CNAPP and/or SOC Transformation Technologies
• Partnering with Customer Support functions to ensure the successful implementation and adoption of sold solutions
• Strong communication (written and verbal) and presentation skills
• Quota-driven attitude, focused on being a trusted advisor to partners
• Experience selling, demonstrating, installing and/or troubleshooting cloud security products. Working with both hardware and cloud-based security platforms will be beneficial
• Experience with Security Operations Center technologies such as SIEM, SOAR, XDR/EDR and related components with cloud security a plus
• Proven experience developing, managing, and/or supporting technical offers with SP, MSSP, and/or GSI partners
• Experience and understanding of cybersecurity and the latest market trends are encouraged, as is directional familiarity with and/or certification in Palo Alto Networks technologies
• Experience & good understanding of API's, orchestration tools, scripting, etc. will be an added advantage
• Good understanding of Unix/Linux and Windows operating systems
• Travel of at least 25% within the designated region and subject to travel policy
• Bachelor of Science degree or higher and/or relevant industry certifications (e.g., CCSP, CCSK) preferred
• We will not sponsor applicants for work visas for this position
• Technical documentation experience preferred
• Proficiency with G-Suite preferred
• Experience with Artificial Intelligence (AI) and Machine Learning (ML) in the context of enterprise security, including but not limited to:Threat detection and predictionAutomated security responseSecurity analytics and reportingAI-driven security tools and platforms